GCM Special Accounts Issue and Default Manager IV

Leads the most complex and highest risk issues associated with distressed or defaulted accounts across the Global Capital Markets (GCM) business. Identifies and mitigates risks associated with issues and distressed accounts by managing related litigation and bankruptcy efforts, legal issues associated with role and transaction performance, events of default, bankruptcy, subpoenas, servicer terminations and transitions, amendments, settlement agreements and general account or portfolio level issues. Provides leadership and serves as mentor for team.       

• Lead activities related to risk and regulatory compliance monitoring for assigned accounts. Document issues and actions ensuring compliance with Department and Company policies, procedures, and guidelines.  Manage identified issues and mitigate risk providing support for less experienced team members.
• Analyze the most complex issues and structures, including governing document review, waterfall reconstruction, and similar calculations to solve problems. Leverage broad and extensive industry, product, and deal structure knowledge to identify root causes of issues and recommend optimal solutions.
• Complete account administration activities of significant complexity and risk including many financial transaction types, high risk and complex contract negotiation, timely cash flow execution and fee billing, Know Your Customer due diligence activities, internal and external reporting, and tickler management. Leverage deep expertise to deepen relationships and cultivate current and prospective clients and referral sources to uncover opportunities and potential sources of new business.
• Lead Divisional projects as assigned at a strategic and tactical level related to product development, fee structures, service delivery and policy and procedures. Lead policy and process improvement efforts as required.
• Lead strategic discussions to drive issues toward resolution while minimizing risk. Lead, or actively influence, difficult and sensitive calls with customers or other deal parties to move issues toward resolution.
• Work within the business, and possibly lead, efforts to identify opportunities to enhance GCM's control environment, existing and new products, internal coordination and collaboration and client service model and implement enhancements as requested to improve business results, client service and efficiency.
• Advise and work with management to leverage lessons learned opportunities to drive or influence potential product, policy or procedural changes that may affect GCM's ability to sustain its' control environment and growth to ensure pro-active responses to identified issues.
• Focus on all aspects of risk identification and mitigation and key drivers of lessons learned knowledge sharing.
• Represent GCM at transaction closings, attend and chair client meetings and presentations, attend legal proceedings representing company and trusts, including serving as corporate subject matter (30(b)(6) expert witness as required.
• May represent Global Capital Markets as an industry thought leader or may represent the Bank externally.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.  Design, implement, maintain, and enhance internal controls to mitigate risk.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

May manage and own a specific book of business based on complexity or client needs, including building and maintaining billing practices and hours per assigned goals. Help drive strategies to achieve Department revenue or cost reduction goals.  Works directly with external parties, including attorneys, financial advisors, interested parties and alliance and service partners and executives, to monitor, administer, structure, negotiate and/or close GCM relationships and transactions in a timely manner.   Mentors team of Account Managers. Functions as a subject matter expert on complex financial transactions.

 None

• Bachelor’s degree and a minimum of 9 years’ Global Capital Markets client service, product and/or market related experience, or in lieu of a degree, a combined minimum of 13 years’ higher education and/or work experience, including a minimum of 9 years’ Global Capital Markets client service, product and/or market related experience
• Proficiency with personal computers including word processing, presentation, spreadsheet and industry specific software
• Extensive work experience in analyzing and building waterfalls and debt service calculations
• Demonstrated high level of competency and proficiency in reading, analyzing, and interpreting legal documents
• Capital Markets and Corporate Trust knowledge
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Experience handling difficult situations and/or strained relationships with tact and diplomacy
• Significant experience managing high risk issues that pose threat of adverse impact to business
• Strong analytical skills

• Master’s in Business Administration (MBA) or Juris Doctor (JD) degree
• CCTS (Certified Corporate Trust Specialist) certification
• Strong knowledge of pertinent department-specific software
• Demonstrated sense of ownership in jobs or projects