HPC Advanced Customer Support Specialist

If you're interested in being a part of an extraordinary mission, working with our customer who runs the DoD’s largest supercomputing centers and operating some of the most powerful supercomputers in the world, we could use your experience and enthusiasm! You will be providing your advanced customer support expertise to ensure DoD scientists have reliable access to these critical resources.

All your work will be performed virtually (100% remote) and a DoD Secret Clearance is required.  

Job Responsibilities

• Install and verify user-requested software applications. This includes managing associated build environments, advanced libraries, software containers, and related models or data needed to execute the applications.
• Assess, install, and verify software using various source code build and management systems on the HPC platform. If a software package is incompatible or requires structural changes, you will coordinate with System Administrators, Tier 3 specialists, or vendors to resolve the environment issue.
• Help users compile, debug, and run their own custom-developed codes across various systems with different node configurations.
• Identify existing software within the portfolio that can satisfy end user’s research requirements. If the specialized software does not exist or requires niche expertise to identify/configure, you will collaborate with other software Subject Matter Experts (SMEs) to resolve the issue.
• Develop Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage how tickets are routed between Tier 2B, Tier 3 specialists, System Administrators, and external support vendors.
• Perform complex tasking in support of end user projects and requirements, interfacing with requirements and creating solutions to support the overall HPCMP mission. ​

Required qualifications

• Requires BS and 12+ years of prior relevant experience or Masters with 10+ years of prior relevant experience, additional years of experience will be accepted in lieu of a degree. 
• Must hold an active in scope Secret clearance prior to start. (US Citizenship required).
• Communicates effectively both orally and in a written form with users and office staff.
• Experience working with HPC resource managers such at Slurm or PBS Pro.
• Application installation or optimization experience on an HPC system.

Preferred qualifications

• Experience supporting a scientific userbase.
• Experience working with MPI.
• Experience building software via CMAKE or Spack.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.