HR Generalist

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

The HR Generalist supports a positive and engaging employee experience across the full employee life cycle by providing guidance to employees and leaders regarding Human Resources (HR) programs. This role contributes to the success of Johnstone Supply by delivering responsive HR support in areas such as recruitment, onboarding, total rewards, compliance, and employee relations, aligned with business needs and company culture.

Employee Relations & Support:

• Represents the company culture in all employee interactions, contributing to an inclusive and inviting culture. Leverages company values when implementing employee programs, enforcing policy, and making decisions. Administers, coordinates, and supports all assigned HR programs and initiatives across the company and/or for any assigned locations.
• Serves as a point of contact for leaders in addressing employee-related matters and applying policy. Based on the level of experience, coaches and guides leaders in performance management and discipline or supports coaching-related needs. Performs, or participates in, preliminary investigations and conducts concern intake calls, escalating issues and recommendations to HRBP. Serves as contact for initial concern or issue intake. Ensure proper documentation is established and retained. Assist leaders in addressing corrective actions as needed, drafting and reviewing associated documents. Share trends and recommendations with HR leadership.
• Serves as the primary point of contact for assigned areas and/or locations, answering questions and triaging HR-related needs to the appropriate subject matter expert, HR contact, or resource for follow-up and resolution.
• Supports and assists with employee recognition and engagement efforts across the organization and actively communicates within assigned locations. May lead, coordinate, and/or promote engagement programs companywide as assigned.

Recruitment & Onboarding:

• Drives end-to-end recruitment efforts for assigned locations or geographies by leveraging HRIS/HCM and TA platforms, and provides assistance, education, and support with interviewing and onboarding techniques and other talent acquisition best practices. Partners with hiring managers to align talent needs with strategic goals and represents Johnstone Supply’s employer brand throughout the full recruitment cycle.
• Leads a structured onboarding process from offer acceptance through new hire integration, ensuring seamless coordination with hiring leaders and cross-functional teams. Provides guidance on onboarding best practices, conducts regular follow-ups to support retention, and enhances the new hire experience through personalized support and engagement to ensure a positive new hire experience.

Payroll Support, Total Rewards, and Leaves:

• Supports total rewards initiatives (i.e., benefits, wellness, tuition reimbursement, etc.), including administering and leading all aspects of assigned programs. Assists in the coordination of enrollment and other meetings and events. Provides reports, analysis, and research for the resolution of issues and serves as a point of contact for employee questions and program needs. Supports and promotes current total rewards programs, makes recommendations, and shares feedback related to employee program offerings with HR management.
• Works closely with appropriate personnel to ensure payroll is processed accurately and timely. Supports employees and leaders with payroll, leave, and attendance-related functions, providing education and support and implementing changes and updates as needed.
• Serves as a point of contact for all leave-related needs. Works with and supports employees with leave needs and administers associated programs. Ensures compliance, communication, and effective case management are provided and all appropriate documentation and reporting related to leave programs.
• Employee facing workers’ compensation liaison, from initial intake through case management to resolution for assigned locations or support across the organization as assigned.
• Responds timely to employment-related requests from various sources, such as unemployment claims, employment verifications, and other inquiries.

HRIS/HCM & Compliance:

• Utilizes HRIS/HCM and various technical platforms to administer programs and support employees and leaders. Provides training on systems to all users as appropriate. Assists with integration and problem resolution to ensure successful data integration and use across various platforms (e.g., payroll, benefits, performance, etc.).
• Creates and maintains accurate and timely information in various formats and platforms, ensuring confidentiality and privacy compliance. Ensures accurate and compliant records management, including timely and precise HRIS/HCM data entry.

Education and/or Experience: Bachelor’s degree (B.S./B.A.) in Human Resources Management or related discipline; at least three years of experience as an HR Generalist or HR Specialist, with proficiency in at least three HR disciplines (employee relations, performance management, employment law, policy interpretations, talent acquisition, HRIS/HCM, payroll administration, compensation and benefits, leave management); or the equivalent combination of education and experience. 

Certificates, Licenses, and Registrations:

• Valid driver’s license and proof of insurance required in order to travel by vehicle
• SHRM-CP or PHR preferred

Job Knowledge, Skills, and Abilities:

• General knowledge of Human Resource management principles, including hiring, training, and orienting, coaching, and evaluating employees.
• General knowledge of employment-related laws and regulations, particular focus on federal and state leave and other laws, ADA and EEO.
• Ability to collect, analyze and interpret a variety of information and translate into recommendations and guidance.
• General knowledge of employee health and welfare benefit plans and administration.
• Strong technical acumen and experience with various HRIS/HCM systems and data interfaces; previous experience working in UKG, ADP, Workday, or similar platforms is preferred, but not required for this role.
• Proficient in Microsoft 365 products including Excel, Outlook, Word, and PowerPoint with competency working in HRIS and other job-related technologies.

Process Knowledge, Skills and Abilities:

• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• Organization skills: developing and using systems for organizing and keeping track of information and prioritizing multiple tasks.
• Excellent customer service skills with the ability to interact and communicate with various internal and external customers and stakeholders.
• Ability to use independent judgment in completing work.
• Ability to create and follow standardized procedures.
• Ability to complete paperwork and necessary documentation.

Communication Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills are required; Ability to communicate information in a variety of formats across different individuals, departments, and external parties.
• While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.
• Ability to work with a high level of confidentiality with experience building trust-based relationships.
• Ability to demonstrate considerable tact, empathy, and diplomacy in dealing with others.
• Ability to work with others in a team-based environment.
• Ability to listen to others to identify concerns and needs.
• While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, and/or feel; flex hands and fingers; reach with hands and arms; turn head and torso; and talk or hear. The employee is occasionally required to walk. Specific vision requirements are close and peripheral vision. The employee is often required to walk, particularly for on-site visits. Position requires driving and as such requires ability to sit for long periods of time and can experience bouncing and vibration. Special vision requirements are near vision, distance vision, peripheral vision, and color vision.

Work Environment: Typical office building with most work performed at a desk using equipment such as PCs, phones, electronic files, and other office equipment. Occasional time spent in an unconditioned warehouse environment, which may involve hot and cold temperatures, dust, dirt, noise, and exposure to fumes, airborne particles, or toxic or caustic chemicals. Employee is frequently required to travel across multiple locations in their assigned area via car or plane.

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.

$60,000 - $70,000