Director, People and Culture

| Chicago
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SpotHero is looking for an experienced leader and collaborative consultant responsible for driving high culture convergence aligned to organizational success metrics, elevating the employee experience, and talent development program implementation across the organization. This role requires knowledge across multiple Human Resources towers to include Talent Management, Learning, and Development, Technologies, Recruiting, DEI, People Analytics, and Organizational Development to focus on delivering a wide range of talent outcomes.


Who we are: 

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace.


What will you do:

  • Be a key hands-on contributor to the design and implementation of new products and Serve as a catalyst to drive the company’s values and culture by partnering with key departmental leaders to develop strategy, content, and distribution channels (e.g. HeroNet, All Team Meeting’s, culture diagnostics and employee engagement surveys, company values, Gone the Extra Mile awards) that support employee success. Gather employee feedback through formal and informal channels to help leaders understand team members’ perspectives on company direction, strategy, culture, etc.
  • Leverage design thinking to develop and deliver a world-class employee experience with scalable programs to support moments that matter and critical aspects of the talent life cycle.
  • Research, develop, and implement competitive and progressive talent management programs that inspire a culture of high performance.
  • Partner with People Management to develop future leaders and maximize the potential of people who manage people - the ideation, creation, implementation and ongoing coordination of training and development targeted to the needs of this critical stakeholder group.
  • Lead and develop Gearing Up for People Management groups to help coach and develop new and future leaders across the organization.
  • Partner with People Team, execs, and managers to identify learning needs and skill gaps across the organization.  Lead Training Needs Analysis to receive insights from leaders regarding training priorities specific to departments and individuals.
  • Determine how to optimize learning and development content through partnerships, technologies, and internal design to ensure optimal impact. 
  • Advocate for and continue to enhance an employee experience that is inclusive of various work and learning styles, geographies, and locations that include the built environment and remote.
  • Ensure organizational knowledge is stored and shared, keeping Heronet content relevant and up to date. 
  • Influence the evolution and execution of performance management, including goal setting, reviews, coaching, and full feedback loops.
  • Use people and behavioral science to innovate evidence-based people practices that inspire a shared interest in the power of data as an organizational asset and to find actionable insights.
  • Partner with the People, Marketing, and leadership teams to continue to build our talent brand connected to our cherished consumer brand. 
  • A key architect of organizational career packages, learning paths, and progressive development within and outside of various departments. 
  • Trusted advisor to employee resources groups and ground-level people initiatives that also serve the greater good and community.
  • Create a digital roadmap to improve HR capabilities, considering cost and employee experience trade-offs.

The following experience is relevant to us:

  • Exudes learning agility and a growth mindset.
  • Related experience with demonstrated progressive career development in situations. requiring innovative design, development, and implementation.
  • Views change as a fluid, constant opportunity. 
  • Data-driven complex problem solver. 
  • The breadth of experience across the HR function.
  • An Employee-centric futurist mindset with a proven impact on a company’s culture with success outcomes such as employee engagement, development, retention, and recruiting.
  • Bachelor’s Degree is preferred with a proven commitment to professional development.
  • Superior communication skills. 
  • Advanced in the Google Suite.

What we are offering:

  • Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth.
  • In the US we cover up to 90% of Medical Premiums, 50% of Dental & Vision Premiums, company sponsored Life Insurance, 401K, and generous parental leave. 
  • Flexible PTO policy and great work/life balance – We value and support each individual team member.
  • Annual parking stipend – we help people park!
  • The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.
  • A workplace recognized as the Best Consumer Web Company by Built in Chicago, Top Company Culture by Entrepreneur, a Top Workplace by Chicago Tribune, and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.


PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • DjangoFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • BrazeCRM
    • MailChimpEmail
    • MandrillEmail
    • Oracle ResponsysEmail
    • MarketoLead Gen

Location

Our brand new, custom built office is located in the heart of the Loop, close to the Brown, Orange, Pink, Purple, and Red Lines.

An Insider's view of SpotHero

What’s the vibe like in the office?

There's a lot of collaboration and positive energy throughout the entire day at SpotHero. There are a lot of funny people that work at SpotHero; it's hard to get through the day without a few genuine hearty laughs, which is a really fun way to take a break from being nose deep in a project.

Michelle

Account Executive

How does the company support your career growth?

There’s so much room to grow at SpotHero. From the very beginning, I was encouraged to think about my career goals and steps I could take towards achieving them. I recently made the transition to a new team, and everyone has been incredibly supportive as I learn a new skill set and look to further grow my career!

Maggie

Digital Marketing Specialist

What is your vision for the company?

I joined SpotHero to contribute to the future of mobility as I imagine walking down the street with my pre-school aged children one day and being able to point out aspects of the mobility ecosystem that I played a role in building. In this vein, I believe SpotHero will emerge as the platform that powers the last quarter mile of mobility.

Paolo

VP, Vertical Business Teams

What are SpotHero Perks + Benefits

SpotHero Benefits Overview

We offer our employees a way to find community through Employee Resource Groups. We currently have six different established groups and evaluate offerings on a semi-annual basis.

In the US we cover up to 90% of Medical Premiums, 50% of Dental & Vision Premiums, company-sponsored Life Insurance, 401K, and generous parental leave.

Flexible PTO policy and great work/life balance – We value and support each individual team member.

Annual parking stipend – we help people park!

Culture
Volunteer in local community
SpotHero participates in local volunteer activities such as installing art galleries in elementary schools with I Paint My Mind and building homes with the House That Tech Built.
Partners with Nonprofits
Through our monthly bake sales we partner with nonprofits such as C.A.R.E. Animal Rescue, Center on Halsted, and ALIVE rescue.
Friends outside of work
Eat lunch together
Intracompany committees
SpotHero has culture committees that promote wellness and diversity and inclusion.
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
We cover Short Term Disability at no cost to you.
Dental Benefits
Our competitive Dental plan is through Guardian. Our plan has a unique rollover benefit to encourage plan use. In addition to child orthodontia, we are proud to offer adult orthodontia coverage!
Vision Benefits
Our vision plan is through Guardian through VSP Choice Network. Our plan has a low co-pay for your annual exam and includes an annual stipend for lenses or frames.
Health Insurance Benefits
Our medical plans are through Blue Cross Blue Shield, and we offer a High Deductible Health Plan with no employee payroll contribution required. We also contribute to HSA accounts on your behalf.
Life Insurance
SpotHero covers Life & AD&D coverage, up to 100% of your salary, at no cost to you.
Wellness Programs
Team workouts
SpotHero sponsors an annual fitness challenge where employees can participate in hydration, sleep, and fitness challenges.
Retirement & Stock Options Benefits
401(K)
You’ll have the opportunity to take advantage of traditional and Roth savings options with financial advisers at Fidelity Investments who are ready to assist with your retirement planning.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide three months of parental leave for all employees.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

Additional Perks + Benefits

Fantastic Eats - Take a break and enjoy some grub with the team, catered weekly from your favorite Chicago spots. For a midday pick me up, choose from our endless variety of snacks or our cold brew on tap. • Team Events - From WhirlyBall and ice skating to rooftop happy hours and spontaneous ice cream parties - we're always looking for new ways to have fun together! • Casual Work Environment - Be comfortable while you work. Take a nap if you need it or squeeze in a few yoga poses between meetings. • Employee Wellness Program. We encourage work/life balance through financial wellness talks, meditation sessions, and mind & body nutrition education. Plus, we encourage our team to get out and give back to our local community. • Professional Development. We support personal and professional development through mentorship programs, diversity & inclusion trainings, and learning how to work with one another based on our personality types.

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