Vivid Seats
Chicago, IL

Talent Acquisition Manager at Vivid Seats

| Chicago
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We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements. 

Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:  

As a Talent Acquisition Manager at Vivid Seats, you'll lead a high performing team of recruiters that directly impacts the most valuable part of our company's success; finding the best people with the skills and passion to succeed in our fast-paced, digital environment. This position will be responsible for hiring efforts across all Vivid Seats departments and offices.

At Vivid Seats, the talent acquisition team is a true partner to the business, advising hiring teams, influencing best practices, implementing creative staffing solutions, and leveraging data for objective decision making. Leading the team, you'll refine process frameworks, assessment criteria, and our employment value proposition to position Vivid Seats as an employer of choice. You'll develop, coach and retain recruiters and coordinators while leading talent initiatives that attract, engage, assess and ultimately hire top talent for our live events marketplace. 

How your role contributes to the success of Vivid Seats: 

  • Coach and empower a team of recruiters to attract and close top talent in Chicago, Toronto, and global talent markets 
  • Oversee strategic and tactical talent acquisition elements for all of Vivid Seats departments, spanning multiple office locations
  • Partner with stakeholders to refine requirements, think strategically, and assess objectively, influencing best in class talent acquisition practices 
  • Leverage data and success metrics to identify opportunities for improvement quickly to ensure that recruitment is predictable and accountable
  • Launch talent acquisition initiatives such as a multi-pronged employment brand strategy, campus recruitment for technical talent, co-op program, and social recruitment campaigns
  • Lead diverse and inclusive recruitment strategies that connect seamlessly to our employee equality, belonging, and engagement programs
  • Work closely with HR Business Partners and Department leaders to define long term talent vision for departments within Vivid Seats
  • Quickly identify and remove blockers, enabling team members to execute quickly within decisively united teams 
  • Recruit as needed for strategic roles within the organization
  • Exemplify Vivid Seats values internally and externally, proudly sharing our value proposition with the talent landscape

How your role expectations will progress as the Talent Acquisition Manager in the first 30, 60, and 180 days: 

30 days in 

  • Complete new hire orientation, meet your team, and gain the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, recruitment process, and Vivid Seats values. 
  • Meet with major stakeholders and functional leaders, understanding their needs and taking action to bring top talent to their organizations.

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Engage, motivate, and grow direct reports, elevating individual and team performance.
  • Advance strategic recruitment programs such as diversity initiatives, campus recruitment, and employment branding, by building project road maps and guiding the team to execution.

180 days in  

  • Design and implement process improvements that positively impacts the department.
  • Mentor stakeholders across the organization, playing an active role in elevating the skill sets of those you work with. 
  • Research, advocate, and influence strategic talent acquisition initiatives proactively across multiple offices and departments.
  • Begin planning 2022 talent acquisition road map and goals with Director of Talent.

What You'll Bring: 

  • Experience managing a cross functional team of recruiters with strong understanding of how to recruit, track, and measure success criteria across multiple business domains
  • Proven ability to coach, motivate, and level up recruiters, coordinators, and stakeholders
  • Ability to operate at the strategic level, advocating for, enhancing, and connecting employment brand and employee experience to talent acquisition execution
  • Strong understanding of Chicago's technical landscape, including where to source and attract a wide range of professional skill sets
  • Experience building scalable and measurable programs such as: talent branding, campus recruitment, social campaigns, apprenticeships, referrals, and interview training 
  • The ability to understand and create recruiting metrics that tie to team and individual performance
  • Experience working with various staffing models with the ability to select and successfully partner with external agencies 
  • Intrinsic drive to operate and thrive in a fast paced and performance driven environment 
  • Experience with global staffing and recruitment in multiple major markets a plus

Our Commitment: 

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.   

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

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Where we are

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work remotely, providing the balance life requires, when we need it.

An Insider's view of Vivid Seats

How does your team reward individual success?

We are encouraged to take ownership of our work and continue supporting technologies we work on, well into production and beyond. Having coworkers who care so genuinely about not only my individual success, but also the company's success, makes working for Vivid Seats extremely rewarding.

Lana M.

Sr Quality Engineer

What projects are you most excited about?

At Vivid Seats you are always working on something exciting and challenging which not only keeps you committed but also foster personal growth. Currently, my team is working on implementing a screen which will be highly personalized to the users and will help promote continuing engagement.

Sumedha G.

Software Engineer

How does the company support your career growth?

Vivid Seats is full of opportunity, where giving it your all is rewarded and being challenged is encouraged. If you are keen to learn, and want to accelerate your personal and professional growth, there is no limit as to how much you can achieve.

Keshav V.

Director of Engineering

How do you empower your team to be more creative?

At Vivid Seats, we recognize that creativity is driven by empowered teams who make their own decisions and can implement their best ideas themselves. We also make sure that information is available and flowing between functions and teams, through regular townhalls, product-tech all hands, scrum of scrums, etc., to foster employee engagement.

Riza C.

Director of Product Management

What's the biggest problem your team is solving?

We're always aiming to solve complex problems that improve the experience of countless customers. As a product team, I’m impressed at how well we collaborate across the organization, and that we do so in a way that highlights each of our skill sets that ultimately makes our products – and each of us – better.

Jarid M.

Sr Product Manager

Vivid Seats Jobs in Chicago
16

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DevOps Engineer II

Vivid Seats
Remote
3 hours ago
+62
As a DevOps Engineer, you will own the reliability, efficiency, and speed of our delivery pipeline. Your top priority will be ensuring our product teams can get their software to production as quickly and safely as possible. As part of the DevOps team, you will work closely with the software engineers, quality engineers, and product owners to understand their needs and optimize their productivity. The DevOps team at Vivid Seats believes that the engineers are our customer. A good candidate will have a desire to support our engineering teams and bring a customer service-focused mindset to our DevOps practice.

Pricing Analyst

Vivid Seats
Chicago
10 hours ago
+62
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers

Paid Search Analyst

Vivid Seats
Chicago
16 hours ago
+62
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers

Technical Recruiter

Vivid Seats
Chicago
3 days ago
+62
We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements.  Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human

Fraud Business Analyst

Vivid Seats
Chicago
4 days ago
+62
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers

Senior Manager, Data Engineering - U.S.

Vivid Seats
Chicago
5 days ago
+62
As the Senior Manager, Data Engineering, you'll drive our overall data strategy, develop and scale data systems, and coach engineers at a thriving e-commerce company. You'll influence the transactional systems, analytics platform (warehouse and BI), and data integration, which includes messaging and batch processing. Leading a team at Vivid Seats, you'll stay up to date on new and emerging technologies, plan accordingly to incorporate valuable concepts to enhance our applications, and continually improve the development environment.  

Senior Counsel

Vivid Seats
Chicago
1 week ago
+62
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers

Email Marketing Specialist II

Vivid Seats
Chicago
1 week ago
+62
Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers

Paid Search Coordinator

Vivid Seats
Chicago
1 week ago
+62
The Opportunity: As the Paid Search Coordinator, you'll have the opportunity to join a growing team that is comprised of talented people whilst giving you the tools to develop your career. You will be given a unique opportunity to work on one of the industry's largest and most complex Paid Search accounts, thus allowing you to gain experience that is unmatched within the digital marketing industry. Vivid Seats understands that performance-driven

Web Engineer

Vivid Seats
Chicago
1 week ago
+62
As a Web Engineer, you will build and support systems responsible for the acquisition of multi-million dollar monthly revenue. You will work on the latest front end technology stack and make decisions which will directly impact the final product. Following front end development best practices, you’ll be responsible for developing frameworks that scale to the needs of other internal development teams at Vivid Seats.  

Quality Engineer

Vivid Seats
Chicago
2 weeks ago
+62
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto. Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections.

Senior Software Engineer

Vivid Seats
Chicago
2 weeks ago
+62
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto. Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections.

Product Designer

Vivid Seats
Chicago
3 weeks ago
+62
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto. We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements. The Opportunity:As a Product

Sr. iOS Engineer

Vivid Seats
Chicago
3 weeks ago
+62
As an iOS Engineer you will help architect, develop, and maintain the Vivid Seats iOS App. You'll research and incorporate modern best architectural standards, refactor our code base when necessary, and scale the consumer facing Vivid Seats app that has millions of downloads.  Our team works with a Swift codebase, utilizing a VIPER-derived architecture, and emphasizes custom built solutions over third-party. Our mobile engineers collaborate with our Product, Quality and Design Teams to select technology, optimize our current experience, and implement product differentiators to improve the experience for our users. We've built lean and empower teams to look critically at our apps, innovate, and drive new solutions forward. Our delivery teams work together- standardizing the way we write code across platforms and providing ownership that extends beyond individual teams. 

Android Engineer

Vivid Seats
Chicago
3 weeks ago
+62
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto. Who we are: Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections.

Head of Compensation

Vivid Seats
Chicago
3 weeks ago
+62
The Opportunity:At Vivid Seats we believe that our employees are essential to our success, and our reward programs play a critical role in attracting, motivating and retaining the best talent. We are looking for a Director of Compensation to refine and drive Vivid Seats' Compensation philosophy and practices. The ideal candidate will have significant experience with executive compensation, broad-based compensation, and equity program