Inside Sales Engineer

POSITION SUMMARY

Kelvion, a leading global manufacturer of heat exchangers, is seeking an Inside Sales Engineer to support the US team. This role supports revenue and profitability goals by developing customer-focused heat transfer solutions, managing house accounts, and providing technical and commercial support to internal teams and external Strategic Partners. The Inside Sales Engineer supports market growth by developing timely, accurate, and value-driven heat transfer solutions. Working closely with Account Executives and Account Managers, this role will build strong customer relationships through technical understanding of customer needs, expand Kelvion’s customer base, and execute plans that align with commercial objectives. 

RESPONSIBILITIES & DUTIES

• Support the Sales organization with technical solutions, proposal preparation, and commercial insights
• Coordinate with Kelvion’s global production sites and Global Solutions Engineering teams
• Maintain strong knowledge of Kelvion’s products and services to identify the best solutions for customers
• Support training and collaboration with Kelvion’s Strategic Partners, including product training and software demonstrations
• Consult with Global Solutions Engineering teams to coordinate technically complex solutions
• Support Account Executives and Marketing with customer contact campaigns by phone, email, and occasional in-person events
• Maintain regular communication with key accounts and Strategic Partners to support effective project execution
• Prepare and analyze data for monthly or quarterly business reviews with top Strategic Partners and key accounts.
• Provide quotations and support materials that align with Kelvion’s strategic selling plans
• Manage internal and external communication documentation using Kelvion’s CRM tools
• Achieve established sales revenue targets for assigned market segments
• Coordinate purchase order handover details
• Monitor the competitive landscape and report significant market activity to management
• Assist Finance and Quality teams with customer-facing activities as needed
• Represent Kelvion professionally in the marketplace and with competitors

GROWTH EXPECTATIONS

Proactively grow and maintain revenue within designated accounts and target markets by expanding share of wallet with existing customers and converting new opportunities into Kelvion business.

KEY PERFORMANCE INDICATORS

• Proposal turnaround time.
• Quote activity, hit rate, and quote-to-order success.
• Order intake revenue.
• Gross margin.
• Customer engagement and customer-related activity.
• Days sales outstanding.
• Payment terms.
• Contract performance and revenue management against forecast or goal.

REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES)

• Knowledge of heat exchangers, heat transfer, and manufacturing techniques.
• Customer communication, outbound calling, and relationship development.
• Negotiation, phone communication, and presentation skills.
• Ability to explain and demonstrate product and service features.
• Intermediate proficiency with Microsoft Office, CRM systems, and related business tools.

EDUCATION AND EXPERIENCE (required levels)

• Bachelor’s degree in engineering or equivalent industry experience.
• Advanced knowledge of heat transfer technology.
• Intermediate understanding of competitor products.
• Understanding of Strategic Partner sales, including representatives, distributors, and agents.
• 3–5 years of sales or related experience.

RESPONSIBILITIES – Safety

• Support a safe work environment and help ensure employees return home safely at the end of each workday.

RESPONSIBILITIES – Quality

• Incorporate Kelvion’s Standard of Excellence, including quality expectations, into all work.
• Adhere to all Quality Management System requirements.

RESPONSIBILITIES – Corporate / Site

• Follow all company policies and procedures, including the Global Code of Business Principles, Code of Ethics and Business Conduct, and Operational Framework.
• Promote Kelvion’s Standard of Excellence through ethical behavior, honesty, integrity, and a one-team culture.

MENTAL REQUIREMENTS 

Ability to perform successfully in a fast-paced, demanding, and competitive sales environment.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to meet normal physical requirements associated with travel, customer visits, and trade exhibitions.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.