Develops customer and employee experience strategies through market analysis, customer insights, journey mapping, digital analytics, and human-centered design. Creates experience roadmaps, prioritizes initiatives, supports end-to-end implementation, manages client relationships, reviews junior team members’ work, and adapts recommendations based on feedback, data, and changing priorities. The role also applies Agile methods and emerging technologies to solve complex experience challenges.
The Opportunity
As an Integrated Experience Delivery Senior Associate you will help shape client experience strategies that improve customer and employee journeys, using analysis of market trends, customer insights, and organizational capabilities to define goals and prioritize experience initiatives within our Experience Consulting practice. As a Senior Associate you will analyze complex problems, build meaningful client connections, anticipate team and client needs, and guide junior team members while navigating ambiguity and deepening your personal brand, technical skills, and understanding of business context. In this role at PwC, you will contribute to experience roadmaps, support the design and implementation of experience strategies, and deliver work that aligns with business objectives and the broader goals of front office consulting.
Responsibilities
- Analyzing client needs, market trends, and organizational capabilities to shape experience strategy recommendations
- Developing experience roadmaps and prioritization plans that align with business goals and project scope
- Translating customer and employee insights into journey concepts, engagement strategies, and design direction
- Using digital analytics, customer analysis, and user journey mapping to inform recommendations and delivery choices
- Supporting end-to-end delivery of experience initiatives across discovery, design, implementation, and refinement phases
- Applying agile methods, human-centered design, and creative problem solving to address complex experience challenges
- Building client relationships through thoughtful communication, active listening, and responsive issue resolution
- Reviewing work from junior team members and guiding task execution across assigned workstreams
- Interpreting feedback and data to refine deliverables, identify risks, and adapt plans as priorities change
- Contributing to discussions on emerging technologies, AI tools, and digital tooling that enhance customer and employee experiences
What You Must Have
- At least a Bachelor's degree
- At least 3 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Accounting, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain
- Demonstrating experience in customer experience design or strategy projects
- Applying human-centered design methods across client service workstreams
- Interpreting data and insights to guide recommendations and decisions
- Navigating ambiguity while managing multiple priorities and deadlines
- Using Agile methods, digital tooling, or emerging technologies
- Mentoring junior team members and adapting to changing client needs
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
As an Integrated Experience Delivery Senior Associate you will help shape client experience strategies that improve customer and employee journeys, using analysis of market trends, customer insights, and organizational capabilities to define goals and prioritize experience initiatives within our Experience Consulting practice. As a Senior Associate you will analyze complex problems, build meaningful client connections, anticipate team and client needs, and guide junior team members while navigating ambiguity and deepening your personal brand, technical skills, and understanding of business context. In this role at PwC, you will contribute to experience roadmaps, support the design and implementation of experience strategies, and deliver work that aligns with business objectives and the broader goals of front office consulting.
Responsibilities
- Analyzing client needs, market trends, and organizational capabilities to shape experience strategy recommendations
- Developing experience roadmaps and prioritization plans that align with business goals and project scope
- Translating customer and employee insights into journey concepts, engagement strategies, and design direction
- Using digital analytics, customer analysis, and user journey mapping to inform recommendations and delivery choices
- Supporting end-to-end delivery of experience initiatives across discovery, design, implementation, and refinement phases
- Applying agile methods, human-centered design, and creative problem solving to address complex experience challenges
- Building client relationships through thoughtful communication, active listening, and responsive issue resolution
- Reviewing work from junior team members and guiding task execution across assigned workstreams
- Interpreting feedback and data to refine deliverables, identify risks, and adapt plans as priorities change
- Contributing to discussions on emerging technologies, AI tools, and digital tooling that enhance customer and employee experiences
What You Must Have
- At least a Bachelor's degree
- At least 3 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Accounting, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain
- Demonstrating experience in customer experience design or strategy projects
- Applying human-centered design methods across client service workstreams
- Interpreting data and insights to guide recommendations and decisions
- Navigating ambiguity while managing multiple priorities and deadlines
- Using Agile methods, digital tooling, or emerging technologies
- Mentoring junior team members and adapting to changing client needs
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
PwC Chicago, Illinois, USA Office
One North Wacker Drive, Chicago, IL, United States, 60606
PwC Chicago, Illinois, USA Office
330 North Wabash Avenue, Suite 3950, Chicago, IL, United States, 60611
PwC Rosemont, Illinois, USA Office
9399 West Higgins Road Suite 900, Rosemont, IL, United States, 60018
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