IT Business Operations Analyst Associate

Create, coordinate and process IT equipment and supply quotes, orders, basic renewals, and monitor deliveries with designated IT vendors. Validates charges, submit, and approves appropriate invoices for payment processing, receiving ordered items and documenting receipt as such. 

Maintain collaborative relationships with IT vendor(s) while effectively resolving vendor performance, capability, and order issues to ensure alignment with our strategic direction. 

Understand service levels (order fulfillment, delivery, etc.) and their relationships to IT vendor/reseller pricing. 

Respond to business inquires on spend analytics by product, business unit, supplier, geography, category, subcategory, etc. 

Identifies and assist appropriate team members in identifying and implementing cost reduction opportunities; purchasing, bulk, and distribution service improvement; product standardization; and improvement in product utilization. 

Identify and mitigate billing issues by working directly with IT vendors, IT teams, and finance teams. 

Record purchases or basic contract data into appropriate financial tools for budget creation and tracking 

Interface with accounts payable to support procure to pay practices 

Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions, comply with the policies, regulations and laws applicable to the organization. 

Research vendors as requested. 

Working knowledge of A/P system, general ledger, and fixed assets 

Working knowledge of IT software licensing 

Working knowledge of IT systems function and interact. 

Basic understanding of software, hardware, IT service contracts 

Excellent written and verbal communication skills and the demonstrated ability to communicate well at all levels of the organization 

Team player with the ability to build long term relationships 

Strong attention to detail 

Familiarity with procurement best practices in corporate cost savings programs and process 

Ability to work with analysis tools such as Excel and ERP financials to analyze data 

Highly self-directed and innovative 

Computer literacy with Microsoft Office Suite and experience in working with large-scale automated material management systems 

Knowledge of using at ticketing system to manage workload 

Ability to multitask, work independently and prioritize assignments to complete work in a timely and accurate manner 

Strong sense of ownership, urgency, intellectual curiosity, willingness to learn and improve