IT Business Partner (US and Mexico)

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. 

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.   

The IT Business Partner (ITBP) serves as a trusted technology advisor and liaison between IT and business units. This role blends business relationship management, project management, and business analysis to ensure technology investments deliver measurable value, align with organizational goals, and drive operational excellence.

The ITBP identifies opportunities, shapes demand, translates needs into executable plans and coordinates cross‑functional delivery teams through successful implementation.

Key Responsibilities :

Business Relationship Management

• Build trusted relationships with regional business stakeholders to understand strategic goals, operational needs, and priorities.

• Facilitate alignment between business objectives and IT strategies and roadmaps.

• Identify pain points and propose solutions that improve performance, reduce risk, or enhance customer/employee experience, whether through full-scale projects, targeted platform enhancements, or the use of AI.

• Ensure business stakeholders understand IT capabilities, constraints, and investment criteria; manage expectations across both sides.

• Facilitate decision‑making by preparing clear, concise recommendations, options, and tradeoffs.

• Help shape and prioritize IT demand; maintain a view of multi‑year capabilities, dependencies, and value drivers.

• Validate that proposed IT demand is financially sound by assessing feasibility, confirming robust cost‑benefit analysis, and ensuring prioritization reflects expected return on investment.

• Promote and champion digital capabilities by advancing automation, AI adoption and data‑driven decision‑making.

Business Analysis

• Elicit, analyze, and document requirements using interviews, workshops, and stakeholder engagement, producing business requirements documents, user stories, and acceptance criteria.

• Model current and future‑state business processes to identify gaps, clarify business needs and support solution design.

• Translate business needs into functional and non‑functional requirements, ensuring clarity for technical and delivery teams.

• Manage requirements throughout the lifecycle, maintaining traceability, refining scope, and coordinating with product owners, SMEs, and delivery teams.

• Support implementation activities, including test planning, validation, and stakeholder communication to ensure solutions meet defined requirements.

• Partner with Global PMO and operations teams to ensure that recommended solutions are viable and aligned with Company standards.

Project Management

• Define and manage project scope, plans, milestones, budget, RAID, and success criteria through creation and ownership of project charters and integrated delivery plans.

• Drive end‑to‑end project delivery, ensuring initiatives are delivered on time, within budget, and to quality standards.

• Lead risk, issue, and change control processes, ensuring timely escalation, decision‑making, and contingency planning.

• Coordinate and align cross‑functional teams, vendors, and stakeholders, establishing effective governance cadences (steering, delivery, and working sessions).

• Provide clear, timely updates to stakeholders to ensure alignment and visibility  throughout the project and platform enhancement lifecycles.

• Validate that requirements are met during development, testing, and UAT; ensure readiness for deployment and operational transition.

• Other duties may be assigned.

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field; equivalent experience considered.

• 7-10 years of proven experience in IT business partnering, BRM, business analysis, project management, product ownership, or similar hybrid IT–business liaison roles. Supporting digital transformation, ERP/CRM ecosystems and the adoption or integration of AI‑driven solutions.

• Preferred fluency in Spanish.

• Strong understanding of SDLC/Agile delivery practices, process modeling, and enterprise applications.

• Demonstrated ability to translate complex concepts into clear business language and influence stakeholders at all levels.

• Experience coordinating cross‑functional teams (IT, business, vendors) through full lifecycle initiatives.

• Familiarity with financial management of IT investments (budgeting, cost modeling, benefit realization).

Preferred Qualifications

• Certifications such as BRMP, PMP, CSM, CBAP/CCBA, or equivalent.

• Background working in complex, matrixed, or global organizations.

• Familiarity with governance & compliance.

• Exposure to vendor management, contract/SOW oversight, and SLA governance.

Core Competencies

• Strategic Thinking & Business Acumen – understands industry trends, operational drivers, and technology value.

• Relationship-Building & Influence – trusted partner to senior leaders and technical teams.

• Communication Excellence – converts technical details into actionable insights for business stakeholders.

• Analytical & Critical Thinking – synthesizes data, requirements, and process insights to solve problems.

• Delivery Orientation – ensures commitments are met and value is realized.

• Change Leadership – supports adoption, training, and organizational readiness for new capabilities.

Compensation : $150,400 to $188,000 annually plus bonus opportunity

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

•          401K with up to a 4% match

•          Company paid Life Insurance and AD&D

•          Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

•          Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

•          Pre-tax Commuter Benefits (applicable areas only)

•          Generous Child Care Leave Program

•          Wellness Program

•          Employee Assistance Program

•          Dyson Product Discounts

Health benefits:

•          Multi-Level Healthcare Coverage Options

•          Vision & Dental Coverage

•          Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at [email protected] for more information. Dyson is an Equal Opportunity Employer.

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