IT Project Manager

IT Project Manager (on-site)

Aqueity is looking for a dynamic technical project manager to join our team! The IT Project Manager is responsible for leading, managing, and executing all aspects of engineering and project delivery, ensuring that client objectives are met efficiently and effectively. Key areas of responsibility include overseeing project timelines and deliverables, providing high-level technical guidance to the engineering team, serving as the primary client interface, managing project resources, coordinating cross-functional collaboration, and ensuring quality standards are consistently achieved.

Responsibilities

• Manage client projects from kickoff to completion, driving successful delivery
• Act as escalation point for engineers, identify challenges in scoping/architecture/delivery
• Enhance resource utilization and boost team productivity by refining systems and processes
• Function as the customer’s primary point-of-contact for projects
• Communicate with all parties in a constructive manner to ensure customer expectations are met
• Oversee and track all client issues across the project lifecycle (pre-and post-delivery) to ensure effective resolution
• Facilitate post-project reviews with internal teams and external clients to capture lessons learned and drive improvements
• Engage with technical teams to resolve project-related obstacles requiring specialized support.
• Manage the daily activities of the consulting & advisory team
• Provide accurate reports and metrics to company management on status and budget of on-going projects and agreements
• Understand overall team objectives, as well as the role and function of each team member
• Ensure that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production
• Design and maintain process documentation for the consulting & advisory team
• Ensure accurate documentation of technical implementations and solutions
• Manage the process of implementing change efficiently and effectively
• Facilitate client on-sites and oversee team scheduling
• Coordinate with Service Manager on post-project and escalated technical issues raised by the Managed Services team
• Establish and enforce standards, procedures, and best practices for project implementation

Skills & Abilities

• Strong leadership skills with the ability to foster accountability, teamwork, and a positive service culture
• Excellent communication, interpersonal, and customer service abilities
• Ability to thrive in a fast-paced work environment by managing multiple priorities, adapting quickly to change, and maintaining urgency in client interactions
• Broad knowledge of IT systems, applications, processes, and support tools preferred

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience in coordinating IT project delivery across multiple departments and functional teams.
• Managed Services Provider (MSP) experience preferred
• Certifications preferred: PMP (Project Management Professional), AZ-900 (Microsoft Azure Fundamentals), and ScrumMaster (CSM or equivalent)