Knowledge Solutions Analyst

You’re looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That’s why we’re looking for a Knowledge Solutions Analyst to support the administration, optimization, and continuous improvement of the Research & Knowledge Services technology platforms, data, digital resources, and workflows.

The role provides day-to-day technical support and system stewardship across systems, electronic-resource access, reporting, testing, resource discovery, and workflow improvement, partnering closely with Knowledge Solutions, IT, vendors, and other business teams.

The ideal candidate will be responsible for…

• Managing defined operational functions within the firm's research technology environment, including ticketing system, usage monitoring, and other Research & Knowledge platforms (including configurations, permissions, module workflows, reporting, and data validation)
• Participating in system upgrades, feature releases, system migrations, implementations, and enhancements including establishing requirement validations, data cleanup, maintaining change logs, UAT and operational documentation
• Troubleshooting system and platform issues, identifying root causes, collecting diagnostic information, coordinating vendor or IT escalation, and validating resolution
• Maintaining recurring operational reports and dashboards; cleaning, reconciling, and validating usage, service, access, and system data for reliable analysis
• Supporting the discovery of research tools by performing data hygiene and record maintenance
• Collaborating with Research Services on research technology use cases, pilots, training requirements, adoption feedback, and workflow testing

The successful candidate will demonstrate…

• Advanced education in library/information science, information systems, data/analytics, technology, or a related field is preferred; equivalent relevant experience will be considered where appropriate
• A minimum of four years of related experience to include experience supporting or administering business, research, library, or workflow systems; or comparable platforms
• Strong technical troubleshooting and analytical skills; ability to define problems, collect relevant information, test solutions, document findings, and coordinate resolution across teams
• Strong proficiency with Microsoft 365, particularly Excel; experience with data cleanup, reconciliation, reporting, and dashboards (Power BI, Power Query, or comparable tools are preferred)
• Working knowledge of authentication and access concepts such as SSO, IP authentication, permissions, entitlements, and user lifecycle administration
• Experience with UAT, system implementations, upgrades, release/change management, or technology project coordination
• Excellent communication, documentation, organization, and project-coordination skills, with the ability to collaborate effectively across departments and stakeholders
• Occasional travel to other firm offices may be required based on business needs

Pay Range for Candidates in Chicago, IL:

$78,000 - $90,000 per year

The range provided is the minimum and maximum salary that Venable in good faith believes at the time of this posting that it is willing to pay for the advertised position.  Exact compensation will be determined based on individual candidate qualifications and location. Overtime wages earned will be paid in compliance with applicable law.

Committing your time and talent is no small matter—at Venable, we know that superior client service begins with an investment in our people. Our competitive compensation, robust benefits, and programs that support our employees’ well-being, families, and futures reflect our dedication to prioritizing the whole person, not just the professional.

Venable’s benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid time off, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more.  New employees are provided a detailed orientation to the firm’s benefit offerings upon hire.

Here, we strive to offer the kind of care that radiates, from our colleagues to our clients, to our communities, so that success finds everyone.