Lead linguistic quality for an account: edit and proofread localized content, perform translations and reviews, define quality expectations, run LQAs and RCAs, liaise with Apple SMEs, manage linguistic assets, coach and onboard linguists, track KPIs, and drive corrective actions and arbitration.
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Job Responsibilities:
Purpose of the role: The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level.The following is a non-exhaustive list of responsibilities and areas of ownership for this role:
Linguistic tasks
- Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
- Creative writing of marketing content to engage customers
- Proofreading and copy editing of storefront descriptions
- Report any patterns of issues observed to help improve database and product performance
- Test tools to provide feedback for improving efficiency and accuracy
- Performs translations as needed
- Performs review tasks as required
Quality management planning and execution
- Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
- Helps define and quality expectations per language (may be in collaboration with the client)
- Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
- Ensures language level quality oversight by KPI tracking and status reporting
- Plans, performs and tracks LQAs, if applicable
- Drives the arbitration process
Client engagement
- Joins calls with Apple linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
- Documents meetings with Apple and follows up with linguists to make sure everybody is aligned
- Liaison between Apple and the broader Welocalize linguistic team
- Ensures Apple’s feedback is implemented
- Performs direct reviews with Apple SMEs, where applicable
Manages linguistic assets
- Creates and maintains linguistic assets
- Maintains client facing documentation
- Communicates asset updates to linguistic team
Coordinates the linguistic team
- Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and Apple Language Leads
- Support linguists in understanding corrections resulting from the arbitration process
- Acts as liaison for terminology, style issues, product features & questions
- Responds to content reviewers’ queries
- Supports linguists in asking any questions during production and escalates to Welocalize and/or Apple as needed
- Profile matching and assigning work/content types to the linguistic team
- Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
- Supports the onboarding of new linguists (when applicable)
- Reviews and evaluates language tests of potential candidates
- Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program
- Coaches and mentors linguists
- Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
- Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team
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