Lead Program Management, SMC Operations

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

We are looking for a Lead, Program Management to join Snap Inc.’s global Small and Medium Customers (SMC) organization. This role will join a foundational team which will propel the SMC strategy and vision forward through operational excellence. Through defining, implementing and managing the SMC operational structures and processes, this role will be pivotal to contributing to the scale and growth of the SMC business unit. 

The ideal candidate will have a consistent track record as a strong operational contributor, supporting the analysis, design and implementation of workflows and processes across a range of functions. They have experience in Sales and Operational processes, outsource engagements, program execution and scaling workflow opportunities. They are a strategic and analytical problem solver and skilled operator with the demonstrated ability to successfully deploy new structures and coordinate execution. 

What you’ll do:

• Support the expansion of the SMC sales channel operational engine
• Develop and manage the ongoing processes that support scaling SMC wide initiatives to move the business forward
• Design and implement operating models that predictably deliver against strategic goals through large-scale programs
• Create roadmaps, project plans, change management plans, tasks and reporting methodologies on progress
• Design and implement optimized workflows and processes to enable functional teams’ delivery on goals. Identify gaps and implement scalable solutions and/or test new initiatives
• Partner with cross-functional teams, including SMC Revenue Program, Sales, Marketing, Sales Operations, Business Intelligence, CRM, Data Operations, Partnerships, Measurement, Product, and Data Science to achieve business goals
• Support the evolution of SMC business unit operational metrics to drive process improvements and enhance operational efficiencies
• Partner with Sales Ops in defining operational solutions development, including areas such as tooling improvements for sales & marketing, trainings, QA, and sales communications
• Standardize program-management practices across tools such as Asana, Jira, Google Workspace, dashboards, and other team systems.
• Partner with program owners to launch and scale programs that improve advertiser outcomes, product adoption, treatment adoption, and sales execution
• Anticipate blockers and dependencies, resolve issues through influence, and escalate decisions with a clear recommendation.
• Execute complex and time-critical projects through strategic and prioritized approach for resolution. Use data to influence decisions. 

Knowledge, Skills & Abilities:

• Rapidly scaling operational design - process, tools, people, reporting
• Process mapping, workflow design and optimization expertise
• Experience with Inside Sales Operations
• Experience with Business Marketing
• Experience with Ad Sales
• Familiarity in working with Ad tech, media, or digital industry
• Sales mindset with proven ability to design and implement scalable processes across the customer lifecycle
• Experience in facilitating multiple program teams with a wide-range of functional skills
• Experience simplifying and effectively communicating with business and technical executives, as well as external stakeholders
• Self-starter with strong collaboration skills and ability to multitask
• Ability to adapt to changing priorities and is comfortable with ambiguity

Minimum Qualifications:

• BS/BA degree or equivalent years of experience 
• 8+ years of experience in program management, project management, business operations, revenue operations, go-to-market strategy, growth, sales operations, or a related cross-functional discipline.

Preferred Qualifications:

• Proven operational excellence and business acumen in fast-paced, cross-functional environments, with the ability to influence stakeholders at all levels.
• Strong organization, program management, analytical, problem-solving, and execution skills, including the ability to turn insights into actionable plans and drive cross-functional projects.
• Effective change agent and communicator who can influence leadership, product, marketing, and team members to adopt new ways of working.
• Experience managing outsourced vendor partners, sales processes, and KPI reporting; familiarity with building agentic AI workflows for reporting, requirements synthesis, risk identification, and action tracking.
• Collaborative, hands-on team player with a passion for change, Snapchat, and creativity.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

Zone B:

Zone C:

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