Loyalty Operations Specialist

Overview
Let's be real! Most "outbound" roles sound like code for cold-calling strangers until your soul evaporates. Not here. As a Outbound Customer Service Rep at Corporate Tools, your job is to call people who already use our services, check in like a helpful human, and make sure their business isn't running into walls. You'll update info, answer questions, spot problems before they're problems, and yes-occasionally rescue a forgotten payment. No scripts. No shady sales. Just real conversations with real people who actually want your help (wild, right?).
Wage
Up to $18.50 / hour
Benefits

• 
  100% employer-paid medical, dental & vision Full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option.
• 
  Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want.
• 
  Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one.
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  Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever.
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  No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.

Responsibilities

• Initiate conversations with our clients to provide ongoing solutions.
• Provide information and guidance on product features, usage, and benefits.
• Provide exceptional customer support by promptly addressing client inquiries, concerns, or feedback.
• Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable.
• Tailor communication style to meet the needs and preferences of different clients.
• Help support other customer service groups as needed.

Requirements

• Active listening skills with the ability to understand and address client needs.
• Familiarity with client relationship management principles.
• Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively.
• Incredible listening and communication skills.
• Demonstrated ability to empathize with clients and provide support with a customer-centric approach.
• Strong computer skills, job duties are performed almost 100% online.

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Loyalty Operations Specialist
Remote, Post Falls, ID, Spokane, WA, Salt Lake City, UT, Austin, TX
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Why Work Here
You find happiness in a fair and balanced transaction. You think agreements mean something. You think a fair price is a perfect outcome. You find happiness in living up to your word, working hard for your money, and paying people you owe.