Manager, Procurement COE - Operations

| Chicago, IL, USA | Hybrid
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Job Summary:
Are you a courageous problem solver with a passion for continuous improvement? Do you thrive on learning new systems and processes and helping others how leverage them? Do you have broad end-to-end P2P experience?
Walgreens is seeking a Team Lead to support Goods Not For Resale (GNFR) Procurement Operations. In addition to the Accounts Payable functions listed below, this role plays a broader role in supporting systems and processes across all aspects of P2P including Procurement and Vendor Onboarding and Enablement. In this role you will work closely with IT to resolve exceptions and implement system enhancements. As a subject matter expert within the organization, you will recommend and implement improvements and help improve the user experience of business partners through the organization. #LI-NL1
Job Responsibilities:

  • Manages the PTP Coding process through matching of invoice to PO, documentation of matching exceptions, coding of invoices, remediation of coding errors, and routing of approvals. Manages vendor escalation process as provided by Strategic Sourcing.
  • Mentors, coaches, and develops staff through orientation, training, establishment of objectives, communication of rules, and constructive feedback, while building morale and motivation.
  • Manages overall invoice processing of indirect expenses. Informs customers of progress/status and identifies unique customer opportunities and issues.
  • Facilitates the order and invoice approval processes and purchase order, vendor and item maintenance processes. Uses metrics as a tool to analyze and create solutions for the invoice process from start to finish and communicates to the management team. Assesses the volume of work in the department on a regular basis.
  • Ensures department leadership is kept informed of project progress, team member performance, critical issues and achievement of major milestones. Transfers knowledge and collaborates across functional lines and or across departments.
  • Establishes and maintains constructive working relationships with internal customers and Service Provider.
  • Facilitates the resolution and required escalation of A/P issues in order to maintain and improve customer satisfaction. Collaborates with business management and support teams to ensure execution, delivery of customer value and positive business results
  • Facilitates cross functional teams to implement tools, process improvements and A/P strategy.
  • Develops and implements process innovations that improve business outcomes.
  • Leads the development and communication of new A/P processes and policies to ensure compliance and maintain/improve Customer Satisfaction.
  • Addresses issues with appropriate teams to develop plan of action. Identifies opportunities to improve processes and practices. Works with business and functional teams to develop consistent management reporting and processes.
  • Analyzes accounts payable data for management review. Provides A/P expertise and innovative solutions to improve A/P business outcomes.
  • Monitors accounts payable information to identify and validate adherence to company accounting and audit policies. Ensures compliance with accounting principles and adherence with company policy within the business unit. Implements new policies and changes based on the recommendation and research provided by Corporate Accounting.

"About Walgreens and WBA
Walgreens ( ) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide."
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit
"An Equal Opportunity Employer, including disability/veterans".
Basic Qualifications

  • Bachelor's degree and at least 2 years of accounts payable and procurement experience OR High School Diploma and at least 4 years of accounts payable and procurement experience.
  • Experience with accounting and accounts payable processes.
  • At least 2 years of experience in applying analytics principles (Statistics, Mathematics, Operations Research, Business Management, Economics or Finance).
  • At least 2 years of experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
  • Experience in identifying operational issues and recommending and implementing strategies to resolve issues and problems.
  • Experience collaborating with internal resources and external resources to develop strategies that meet department goals within budget and established timelines.
  • Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).
  • Advanced level skill in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge).
  • Advanced level skill in Microsoft PowerPoint (for example: changing picture styles, customizing animation and/or setting automatic slide timings).
  • Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Bachelor's degree in Business Administration, Finance, Accounting or Economics and at least 4 years of accounts payable and procurement experience OR a high school diploma and at least 7 years of accounts payable and procurement experience
  • Experience with external vendor management interactions.
  • Proven Problem Solver; capable of working in an ambiguous environment
  • Hands on Ariba and/or SAP experience (or similar ERP platforms)
  • Experience with managing Master Data (vendor, product, general ledger)
  • At least 4 years of experience with P2P, Accounting and/or accounts payable processes.
  • MS Office; Advanced Excel
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