Mexico Account Representative

What You'll Do

Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network and maintain accurate data entry with building loads for our customer account(s)  
Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates 
Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner 
Monitor customer awards and have proactive conversations with sales and customer if we are seeing volumes different from what we were awarded
Ensure account is operating at a healthy profitability level and take action to improve or correct where necessary
Work with carrier counterparts to identify lanes that are consistent within your customer’s network to secure committed capacity 
Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs 
Understand your customer’s KPIs and what standards we are held to in order to review account(s) performance to identify trends and present ideas for continuous improvement and cost savings
Understand the Food and Drug Administration (FDA) process for those customers that will be required throughout the border operation
Understand the SAGARPA  process for those customers that will be required throughout the border operation
Effectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitability
Proactively identify areas of opportunity within your customers operation and strategically implement solutions
Developing Tasks
Continuously work on developing the Broker Mindset by focusing on delivering operational excellence, increasing profitability, providing exceptional customer service, and identifying creative solutions for obtaining more volume to grow Arrive’s footprint with the customer 
Continue to develop an understanding of the market, different cycles, and how the impacts affect pricing, strategy, and spot quoting

Qualifications

Bachelor’s degree in a relevant field of study preferred.
At least 2 years of experience in a 3PL or supply chain environment.
Ability to work in a fast-paced high-pressure environment while multitasking
Work collaboratively and cross-functionally with exceptional communication and interpersonal skills, both verbal and written.

The Perks of Working With Us

Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
Invest in your future with our matching 401(k) program.
Build relationships and find your home at Arrive through our Employee Resource Groups.
Enjoy office wide engagement activities, team events, happy hours and more!
Leave the suit and tie at home; our dress code is casual.
Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
Park your car for free on site!
Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
Sweat it out with the team at our onsite gym.
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
Receive 100% paid parental leave when you become a new parent.
Get paid to work with your friends through our Referral Program!
Get relocation assistance! If you are not local to the area, we offer relocation packages.