Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Primary Function:
This role will own the Supplier Onboarding workstream for Zoro, with a focus on driving work forward in a way that will deliver a best in class assortment and fulfillment experience. This role requires the ability to leverage project management skills and a continuous improvement mindset to lead change and drive results.
This role will lead work with internal and external partners to successfully onboard Zoro’s supplier partners, while continuously identifying, developing and implementing process improvements within the Onboarding workstream. This role will collaborate closely with cross functional partners to identify what’s most important and impactful to the business and our customers, and will be responsible for driving change within those areas of focus. This role will own the relationship with Zoro’s third party EDI provider and work closely with them to monitor existing processes and continuously develop and execute process improvements.
Duties and Responsibilities:
- Partner with internal and external stakeholders to efficiently onboard new supplier partners
- Collaborate with Category Management and Supplier Fulfillment teams to identify, scope, prioritize and implement Supplier Onboarding process improvements
- Own the relationship with Zoro’s third-party EDI provider, driving effective communication and continuous process enhancement
- Partner with the Category Management team to identify pain points within current processes and prioritize work to drive continuous improvement in those areas, based on the changing needs of the business
- Work with Technology, Fulfillment and Category Management teams to drive solutions that will enable the best possible product offering and fulfillment experience for our customers
- Drive the development of project plans, business cases and roadmaps to communicate and manage onboarding initiatives cross functionally
- Maintain and update internal and external documentation, including supplier-facing materials such as fulfillment guides
- Manage and mentor the Sr. Supplier Onboarding Specialist, fostering their growth and aligning their efforts with the broader team’s goals
Qualifications:
- Bachelor’s degree required
- 7+ years of experience in a related field with a strong track record of driving supplier partnerships and continuous improvement preferred
- Experience in distribution, online marketplaces, wholesale, e-commerce preferred
- Experience leading change through cross functional collaboration in process-driven environments
- Knowledge of change management and continuous improvement methodologies
Skills and Competencies:
- Ability to work in a fast-paced, agile environment
- Ability to operationalize and scale solutions along with our growing assortment
- Experience analyzing data, building presentations and communicating effectively through data
- Project Management skills required
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
Zoro Chicago, Illinois, USA Office
Our headquarters are conveniently located in Downtown Chicago, above the Ogilvie Transportation Center. Zoro employees can choose to work on-site, remotely or hybrid to experience the best of both worlds!
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