Track, monitor, and clear investor suspense conditions; update Encompass for document tracking; gather and upload documents; refute invalid suspenses; communicate with internal/external parties; respond to audits and investor requests; identify post-closing process improvements.
It is the Post Closer’s daily responsibility to track, monitor and clear suspense conditions within the investor’s given timeframe and to escalate to a manager any problems that may arise so that these can be resolved without expense. If follow up with a customer is required, the highest standards of professionalism and service are to be followed in any written or verbal communications.
Essential Duties- Review daily investor portals for suspense conditions, monitor notifications of deficiency to prioritize daily work flow
- Update suspense conditions in Loan Origination System (Encompass) for doc tracking and root cause analysis.
- Track, gather and upload any documents required to clear suspense conditions
- Refute any invalid investor suspense conditions
- Professionally communicate with all departments necessary to obtain documentation in a timely fashion.
- Monitor and respond to post-purchase audit and file requests from internal and external examiners, auditors, investors, quality control providers or other external parties as assigned by management.
- Identify opportunities for process improvements within post-closing, secondary market, and servicing transfer operations.
Requirements
- Minimum 1 years post-closing experience required
- Familiarity with industry quality control standards and fraud detection methods
- Be able to work efficiently in a fast-paced environment
- Proficient computer skills including Google Suite, Microsoft Word, and Excel. Experience with Encompass preferred
- Excellent people skills
- Proficient knowledge of technology including office equipment (printers, scanners, etc)
Benefits
- Medical
- Dental
- 401k with match
- Paid Time Off
- Volunteer Time Off
- $47,000-52,000
Key Mortgage Services Schaumburg, Illinois, USA Office
425 N Martingale Rd, 1710, Schaumburg, IL, United States, 60173
Key Mortgage Services Chicago, Illinois, USA Office
120 S LaSalle St, Suite 2000, Chicago, United States, 60603
Key Mortgage Services Crystal Lake, Illinois, USA Office
230 W Virginia St, Suite 400, Crystal Lake, United States, 60014
Key Mortgage Services Glen Ellyn, Illinois, USA Office
543 Pennsylvania Avenue, Glen Ellyn, United States, 60137
Key Mortgage Services Naperville, Illinois, USA Office
796 Royal St George Dr, Suite 106, Naperville, United States, 60563
Key Mortgage Services River Forest, Illinois, USA Office
1037 Chicago Avenue, River Forest, United States, 60305
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