Domestic Operations Coordinator

Job Description:

About SEKO

SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.

KEY ACCOUNTABILITIES INCLUDE:

Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally and obtain Proof of Deliveries (POD) on all orders.

• Customer service, data entry, and/or dispatch pickup and delivery of freight via air, truckload, LTL and local modes. Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals. 

• Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.  Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.

• Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.

• Work with vendor-specific websites to set up and track shipments

• Communicate pending work and/or unresolved problems to shift personnel and the operations manager. 

• Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers. Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations.

• Enter pickups and route freight.

• Create rate quotes.

• Answer telephones and helps with inquiries from customers as well as stations and/or agents.

• Enter new accounts and/or do maintenance on account files when needed.

• Respond to inquiries regarding entered data.

• Entering & maintaining customer tariffs in domestic operating system, SEKO RED NA.

• Process cargo manifests, calculate charges, and coordinate all areas of freight release.

• Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers

• Must be aware of FAA Security program, packaging and crating procedures, and hazardous materials management.

• Comply with SEKO's C-TPAT Security Profile.

• Expected to uphold SEKO's Core Values.

• File documents after entry into the system. Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.

• Other duties as assigned by management.

REQUIREMENTS:

• Excellent customer service skills required

• Accurate typing skills and/or data entry skills.

• Intermediate proficiency in Microsoft Office, internet and web-based applications and job specific software applications. Ability to add, subtract, multiply and divide using units of U.S. and/or international currency, weight, volume and distance measurements.

• Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.

• Ability to plan work to ensure that work is completed efficiently. • Effectively participates in department projects related to assigned area of responsibility.

• Ability to read, write and speak English fluently. • Read, analyze, and interpret complex regulations and procedures and respond to common inquiries or complaints.

• Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding

• Have experience in multimodal logistics with functional knowledge of TSA, C-TPAT and Hazmat

• High attention to detail

EDUCATION & EXPERIENCE:

Minimum:

• High School Diploma or GED.

• Minimum two years’ freight forwarding experience.

Preferred:

• Bachelor’s Degree preferred or equivalent combination of work experience

SPECIALIST CERTIFICATIONS:

• None

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

SEKO Logistics is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits Designed with You in Mind:
At SEKO Logistics, we are committed to supporting your well-being, professional growth, and financial stability (eligibility requirements apply). Our comprehensive benefits package includes:

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)

• Retirement Benefits: Contributory Savings Plan (401k).

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.