Claims Trainer
The world has changed. Why hasn’t insurance?
Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.
Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what’s the role?
Kin is growing! With the expansion of our Company we’re looking for a talented Claim Training Specialist to ensure consistency in our Claims Organization.
As our Claims Trainer, you will create new content, update existing content and work with Leadership on training paths that support career development. You will research the industry and market changes to create new material that will prepare our staff for the changing market. You will work closely in developing our Adjuster Trainees to shape them into great adjusters. You will work with our current team members to develop new knowledge and skills as well as enhancing the ones they currently possess.
A day in the life could include:
- Supports the Claims Department with onboarding new team members and training existing staff on different loss types.
- Works cross-departmentally to help educate other business areas about Claims practices.
- Works with Compliance, Legal, and Leadership teams to update/build training content
- Promote new claim handling processes to achieve the cultural shift required to assist frontline claims adjusters to embrace innovation.
- Facilitates training to individuals or groups.
- Creates knowledge checks and provides results and feedback to leadership.
- End to end file reviews to identify training gaps.
- Assists with the pre-licensing period. Hosting virtual morning reviews and checking in on new hire progress.
- Other duties as assigned.
I’ve got the skills… but do I have the necessary ones?
- 5 years of Adjusting Experience
- 2 years of Leadership or Training experience preferred
- Follow Company rules and policies
- Consistently pursuing training innovation will require someone with exceptional determination, self motivation and interpersonal skills
- Social perceptiveness: being aware of others' reactions and understanding why they react as they do
- Research and investigative abilities; negotiation, conflict resolution and persuasion abilities; trustworthiness, integrity, and personal accountability; and adherence to standards of ethical behavior and professional conduct
- Ability to interpret policies and other written technical information
Oh, and don’t worry, we’ve got you covered!
- Medical, Dental and Vision Insurance (including 100% employer-paid plans)
- Flexible PTO policy
- Very generous equity options and 401K
- Parental Leave
- Continuing education and professional development
- Disability and Life Insurance
- The excitement of joining a high-growth Insurtech company and seeing your work make an impact
In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality.
Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.
EEOC Statement
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.