Customer Service Associate

| Remote
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We’re looking for a confident, outgoing, and driven Customer Service Associate to assist our team with multiple customer-facing and sales enablement-related tasks. 

This person will be instrumental in customer retention by obtaining relevant information through the initiatives that we have in place, and will also be responsible for multiple different tasks! 

To maintain success in this position and get the best out of the experience, you will need an inquisitive, friendly personality, along with the ability to be organized, reliable, flexible and willing. This is an entry-level role offering a great opportunity to get your foot in the door and obtain experience fast. 

The responsibilities will include, but will not be limited to:

  • Contacting customers to obtain accurate feedback on the progress of their inquiries. 
  • Identifying customer needs.
  • Learning about our processes and how to obtain information that contributes to sales enablement and the overall goals of the company. 
  • Forwarding and escalating inquiries and ideas to appropriate individuals and departments. 
  • Performing other duties and initiatives as the need arises. 

The (preferred) requirements for this position are:

  • Computer and phone skills. 
  • Organized and accountable.
  • Great communication skills, both verbal and written. 
  • Friendly and inquisitive personality. 

Work Life:

  • Casual work environment and a fun team (we’re cool).
  • 100% Remote- work from home. We have an office in Chicago, TBD on re-opening.
  • Quarterly team events
  • Micromanagement-free environment. We believe that you should own your role and run with it. We’re here to support you but expect proactiveness, accountability, leadership, and collaboration.

Salary/Benefits:

  • $42,000 starting. We are quick to give merit increases for valuable contributors.
  • Robust Benefits Package (Medical, Dental, Vision, FSA, HSA, 401k Match)
  • Unlimited Vacation/PTO 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • We built our own database!Databases
    • Google AnalyticsAnalytics
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • We built our own sales UI!CRM
    • We use Google Suite! Email

Location

Headquarters in the Loop, Chicago! Our office is currently closed due to COVID-19 and our teams are working remote, properly equipped, until we reopen

An Insider's view of Machinio

What’s the vibe like in the office?

I couldn't ask for a better vibe in an office setting. We are a very young and determined team with a shared focus in improving our technology. While we are laid back and community driven, we also push each other to become better in each individual role that benefits the company as a whole as well as personal development.

Ryan

Business Development Representative, MachineryHost

How do you collaborate with other teams in the company?

We bounce different ideas off of other team members, which is one of the things that makes this place so cool. Even if they work in a different team, everyone is approachable, and with that, working together to develop different strategies becomes easy.

Ernest

Renewals Manager, Machinio

What makes someone successful on your team?

At any Machinio or MachineryHost team, success comes with a sense of responsibility, organizational structure and strategy within the role. Being proactive, taking ownership, "showing up" when needed, assisting your and other teams with different goals and, most importantly, having a no task is too small mentality is incredibly important.

Laura

Operations, Machinio and MachineryHost

How do your team's ideas influence the company's direction?

I believe our team inspires a lot of our company's spirit when we're growing exponentially. We've recently launched our new SaaS product that's been going gangbusters and that validates the business, but more so, the employee buy-in and commitment to our overall vision of the company.

Steve

Partner and Vice President of Sales, Machinio and MachineryHost

What are some things you learned at the company?

Machinio was one of my first jobs and it has taught me a ton. I have learned several new selling and communication techniques throughout my 4 years of employment. Management is dedicated to helping their employees improve. I have also had the chance to learn about all the different industries we work within.

Sam

Senior Business Development Executive, Machinio

What are Machinio Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer Healthcare, Limited, Dependent Daycare, Commuter Parking and Commuter Transit FSA accounts.
Disability Insurance
We offer short term disability (60% of your weekly earnings up to a max benefit of $1500) and long term disability (60% of your monthly earnings up to a max benefit of $10,000).
Dental Benefits
Our dental plan covers 100% of preventive care, 50-80% of all other services based on the type and after the deductible is met, and 50% of orthodontia for adults and dependent children.
Vision Benefits
Our vision plan covers routine eye exams ($10 co-pay), 100% of contact lens exams (up to $35 reimbursement for the exam) and we reimburse up to $300 (year) for materials (frames, lenses and contacts).
Health Insurance Benefits
We offer two excellent plans, a traditional PPO and a HDHP PPO.
Life Insurance
We offer a basic life insurance option ($750,000 max) and a voluntary life insurance option ($500,000 max).
Onsite Gym
Retirement & Stock Options Benefits
401(K)
We offer a 401(k) plan that allows pre-tax and roth contributions.
401(K) Matching
Our company matches 100% of the first 3% of the comp that you contribute to the plan, and 50% of the next 2% of the comp that you contribute.
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
We have game nights, quarterly team events, semi-annual spelling bees (you read correctly), secret santas, really fun holiday parties, trivia nights, happy hours and occasional non-sponsored events.
Game Room
Our game room includes Ping Pong, Video Games, Darts. We're huge into playing games and spending time together.
Stocked Kitchen
Coffee, tea, lacroix, snacks, beer and more.
Happy Hours
Professional Development Benefits
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

We're really proud to offer a robust benefits package and encouraging company policies to meet the needs of our employees and keep them excited to work here.

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E-mail your resume to [email protected] answering the following question: why do you think you would be the perfect person for this opportunity?
Apply now
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