Director, Transaction Risk
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Job Description
Payments and payment form factors continue to evolve. Bad actors, fraudsters and criminals, continue to elevate their knowledge of payments, payment processing and the ability to exploit payment controls for fraudulent and deceptive uses. This Discover Global Network risk leadership role leads the teams responsible for Payment Services transaction risk management and global fraud prevention programs.
The Director of Transaction Risk oversees the Payment Services Risk Management (PSRM) risk teams that manage Fraud Prevention, Acceptable Use, Transaction Interrogation, and Risk System Development for Payment Services. The Transition Interrogation and Fraud Prevention teams have 24x7x365 incident response obligations; team members rotate being "on call"
after hours. This role works closely with Discover Global Network Product and Business Technology teams to build new systems and enhance existing risk systems. The Director of Transaction Risk is responsible for enforcing Discover's Card Acceptance Policy for Discover-accepting merchants and acquirers; and continually reviews and improves the tools that identify and terminates acceptance for violators. Additionally, this Director works with vendors, corporate risk management, relationship managers and law to ensure compliance with the Canadian Code of Conduct, Reg GG, Unlawful Internet Gambling Enforcement Act, (UIGEA), AML SAR escalation, among other higher risk and/or heavily regulated acceptance categories. Where prudent, manages the risk programs supporting merchant acceptance and volume opportunities in higher risk activity categories.
Responsibilities:
- Head day-to-day Transaction monitoring function for DN, DCI and PULSE to detect fraud, suspicious activity or acceptable-use violations; ensuring compliance with DFS Tier 2 policy obligations.
- Manage Discover Brand Defense Acceptable Use and High Risk Acceptance Programs
- Evolve operating regulations, data visibility, policies, procedures, controls and practices to drive partner compliance and rapid response
- Manage internal threat detection capabilities
- Enhance “unknown universe” threat detection capabilities via interaction with existing vendors as well as internal adoption of robotic technology
- Shape the mission and execution of external organizations with whom we are members (CSIP, NCMEC, etc.) to broaden detection capabilities and cross-firm collaboration opportunities
- Evangelize the program, actions taken or not taken with the press, regulators, legislators, advocacy groups and trade associations proactively in close collaboration with Corporate Communications, DFS Law, Investor Relations and Executive Leadership
- Effectively lead the Payment Services (DN, DCI, CPN) Fraud Advisory and Incident Response functions in a dynamic and rapidly changing threat environment
- Assist Payments issuers, Network Alliance participants, DCI franchisees, Acquirers and Merchants in their detection, accurate reporting and mitigation of fraud experienced on Payments networks
- Partner with Business Technology (BT), DGN Product, Global Network Analytics teams (GNA) and other stakeholders to enhance existing fraud / transaction blocking /anomaly detection capabilities
- Drive Payment Services Risk Management fraud prevention capabilities, risk system development and data enhancement
- Work with BT and DGN Product to develop and install new / enhanced fraud risk management tools for both internal and partner use
- Leverage implemented risk management programs to support Payments Services growth in acceptance and volume in higher risk acceptance categories
- Payments Gaming Program: Maintain Reg GG compliance while safely supporting the expansion of US Acquirer and gambling operator acceptance as more states legalize online lotteries, sports and internet gambling in the coming months and years
- Maintain omni-channel gambling resort acceptance now to take advantage of state regulator acceptance of “cashless” payment options
- Develop SMEs with intricate understanding of higher risk emerging markets domestically and internationally where Discover may consider participation opportunities
- Develop operating models where Payments may act as an acceptance participant or critical enabler
- Manage Payment Services Risk Management bi-weekly Transaction Risk meetings and ensures materials provide evidence of all Fraud Risk Management and Transaction Monitoring Risk & Control Self-Assessment (RCSA) controls
- Builds capacity with the Transaction Risk teams through deployment of enhanced processes and employee development
Requirements:
- Bachelor's Degree in Finance, Information Technology, Business, Mathematics, Security & Intelligence, Computer Sciences, Information Security, Management Information Systems, or related fields. Master's Degrees in these fields is preferred
- Minimum of 6 years of experience in Fraud Prevention, Transaction Monitoring, Risk Management, BSA/AML, Computer Science, Analytics or related fields
- Minimum of 8 years of experience in Fraud Prevention, Transaction Monitoring, Network Payment experience, Payment Security, Risk Management, BSA/AML, Computer Science, Cyber Security, Business
Technology/System Development, Analytics, Regulatory Risk Management experience or related fields
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The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.