Company Summary:
Zoro offers millions and millions of products — an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture — we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too!

Primary Function:
This role requires understanding of best-in-class Supply Chain principles and practices, strategic and systemic thinking, an analytical mindset, cross-functional collaboration and strong problem-solving skills.

This role will be responsible for bringing excellence in processes, tools, and data leveraged by Zoro and serve as a lead for driving continuous improvement, enhancing the Zoro Digital Supply Chain, and building the future fulfillment experience strategy.

This role will lead standard work efforts, process documentation, have responsibility for driving process improvements, and own key strategic priorities for the Zoro Supply Chain Organization. This role will help to create, standardize, and/or improve upon processes including, but not limited to, lead time management, demand planning, forecasting, inventory availability, process mapping, and machine learning. 

Duties and Responsibilities:

• Leads the strategy and execution for Zoro’s Supply Chain Team.
  • Embeds the customer perspective into process design and decision making within the department.
  • Collaborates with Category Management, Transportation, Logistics, IT, and Order Management leadership to ensure strategy alignment between departments.
• Spearheads best-in-class Supply Chain management practices, processes, and tools for the Zoro Supply Chain Team.
• Leads efforts to design and standardize core performance management activities and build automation capabilities to drive efficiency in transactional processes.
• Leads process documentation and standard operating procedures in order to ensure processes are documented and new employees are provided with the tools needed to succeed.
• Work closely with internal teams to establish targets, metrics, and reporting for Zoro’s Key Performance Indicators and identify the gap towards achievement.
• Evolves metrics, data, and reporting to increase end-to-end visibility from purchase to payment, enhance analytical capabilities, and hold suppliers accountable to meeting high service standards
• Monitors competitive trends and leads cross-functional projects to ensure Zoro is able to be the supplier of choice in the marketplace.
• Plans, performs, and implements process improvement initiatives in support of Zoro’s objectives while leveraging continuous improvement tools and lean methodology.
• Partner with departmental leaders, IT resources, and internal subject matter experts to identify, scope, prioritize, and implement improvement initiatives
• Support Zoro’s strategic goals such as improving inventory coverage, improving demand planning and forecasting, lowering speed of delivery, quality of shipping, process efficiency and effectiveness, and process innovation.
• Conduct continuous improvement trainings and kaizen workshops to lead Zoro teams through changes.
• Work with teams to ensure that work instructions, standard work and training materials are updated as processes are improved.
• Interact with senior leadership to identify pain points with the current customer fulfilment experience while providing leadership with updates on continuous improvement programs and activities.
• Assist in developing and implementing organizational strategies leveraging six sigma and lean methodologies. Work closely with management to develop CI capability and understanding of operational processes and serve as a change agent for internal continuous improvement initiatives.
• Drive the development of compelling business cases for projects, developing roadmaps to enable future state, and managing implementation to achieve tangible benefits.
   

Qualifications:
Preferred Experiences

• Bachelor's degree in Supply Chain Management, Finance, Business, or related field. Additional education, MBA, or advanced degree preferred.
• Expertise in supply chain. 7+ years business experience with a strong working knowledge of supply chain, demand planning, vendor relations, and continuous improvement.
• Experience leading large, cross-functional projects. 
• Background with lean & Six Sigma Black Belt is preferred
• Ability to work with, manipulate, and summarize large amounts of data required. (SQL, BigQuery, Excel)

Critical Success Skills/Competencies

• Strong problem-solving skills and comfort leveraging data to make recommendations and drive change
• Effective and professional communication to all levels of audience, including senior leaders
• Demonstrated ability to lead and drive change, build effective and collaborative working relationships to positively influence partners and team members through change 
• Self-driven and curious. Takes initiative and effectively identifies and priorities opportunities, builds plans and delivers results

Zoro Values and Inclusive Culture: We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective.

Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions.

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.