Global Operations Manager at Flexport

| Chicago
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Deliver unmatched experiences to Flexport usersThe opportunity:

Flexport is experiencing massive growth with 1,000+ Flexporters across 14 global offices and warehouses. And we’re just getting started. As we enter our next phase of growth, we’re looking for pragmatic, customer-centric leaders to lead our Global Operations Teams in a player-coach capacity. Salivating at the thought of leading teams while streamlining the inefficient industry of global trade? Keep reading!

You will:
  • Hire, train, and develop a team of Global Operations Associates;
  • Serve as the face of Flexport for a book of clients - you succeed when they do;
  • Implement strategies to manage international supply chains;
  • Identify and implement rate management strategies;
  • Shepherd clients through the complexities of international trade; and
  • Partner with a Global Account Executive to drive Client Success, Operational Efficiency, and Revenue Generation.
You should have:
  • Experience building, training and leading teams;
  • BA/BS degree and 5 years of experience in Logistics or Supply Chain; or 5 at a top consulting or investment banking firm;
  • Strategic thinking and ground floor execution - no job is too big or too small;
  • Excellent communication, interpersonal, and organizational skills;
  • An obsession with client happiness. You succeed when they succeed;
  • The desire to lead, train, and develop up and coming industry talent.
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • MailChimpEmail

Location

Come be a part of the founding team in our newest U.S. office! We're located near tons of restaurants and only a 10-minute walk from 3 parks!

An Insider's view of Flexport

What’s the vibe like in the office?

The people in this office are the cream of the crop. They’re down to earth and razor-sharp. You could go up to anyone in the office, ask them a question, and they will stop whatever they were doing and help you out every time.

Victoria

Sales Development Representative

What's the biggest problem your team is solving?

We are solving the extreme complexity and opacity of trucking coordination and execution in international supply chains. We bring visibility and control to our customers while also reducing operational overhead.

Uri

Senior Engineering Manager

What makes someone successful on your team?

Ownership. Our company is growing quickly and the surface area of our product is growing quickly as well. The strongest contributors identify important projects and see them through completely. They are proactive from the initial research and design phases to the post-launch productive monitoring. As Flexport grows, they emerge as natural leaders.

Max

Senior Staff Engineer

How does your team reward individual success?

The squad model makes every team member's accomplishments integral to his/her peers success which, in turn, stimulates each us to celebrate each others wins through shoutouts on slack, nominations for projects and applause at team meetings.

Ellen

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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