Head of Business Operations

| Chicago
Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk to anyone. Tomorrow we plan to use our world class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.
JOB DESCRIPTION
Let’s get to business. Avant is looking for an individual to lead our Business Operations Group as part of the Operations Strategy Team. The Business Operations function is responsible for Reporting & Analytics, Workforce Management, Continuous Improvement and Operations Technology. The team plays a critical role in all things operations and collaborates closely with stakeholders across the business to provide actionable insights and to ensure operational capabilities remains positioned to deliver in a constantly evolving and increasingly complex business environment. We are looking for a hands on candidate who takes ownership and seeks opportunities.

What you do at Avant

  • Actively lead the development of the operations reporting framework to drive sustained opportunity identification and continuous improvement initiatives 
  • Support the Workforce Management Team and its efforts to create both mid and long-term staffing and capacity plans that are optimized to meet SLAs while controlling operational costs 
  • Identify and recommend leading operations / call center technology to efficiently expand global support footprint including IVR and communication channel management 
  • Build relationships with key stakeholders across the business to define strategic operational initiatives that deliver measurable ROI

Why you are a fit for Avant

  • Minimum 7+ years experience in Operations Management, Contact Center, Continuous Improvement environment; Minimum 3+ years management experience 
  • Demonstrated leadership in delivering results with large-scale, cross-functional teams
  • Advanced problem-solving and analytical skills; Experience working with LEAN methodologies preferred 
  • Experience with customer support / contact center technology and tools; IVR experience preferred
  • Bachelor’s Degree required; MBA a plus

Why Avant is a fit for you: At Avant, we believe our values make a difference:We value, support, and help each other growWe are committed to active inclusion and diversityWe are transparent and believe the best idea winsWe succeed when our customers succeedWe get sh!t done… responsiblyAnd we keep it fun! We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • JIRAManagement

Location

Located on Chicago's scenic Riverwalk. It’s home to nearby trendy restaurants, a thriving startup community, and public transportation.

What are Avant Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
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