Immigration Client Success Analyst at Envoy Global

| Chicago
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Immigration Client Success Analyst

We’re looking for an Immigration Client Success Analyst to join our Customer Relationship Management (CRM) team!

The CRM team is focused on maintaining and growing our business within our 1000+ B2B customers. These customers range from fast-growth start-ups to Fortune100 companies. The team is 100% customer driven with a mission to develop strong relationships with stakeholders at our customers (typically with HR leaders). 

As an Immigration Client Success Analyst, you will be responsible for monitoring and analyzing client success metrics and goals and developing action plans to drive continuous improvement. Our #1 goal is to deliver an exceptional client experience to all of our HR and foreign national clients.

Attention to detail, strong analytics, fast action, rapid problem-solving, and a customer-first mindset are critical to success in this role. This is a high-profile role, which will have weekly interactions with Envoy’s Executive Leadership Team.

This is not only an excellent role to gain a deep understanding of our customer needs and our technology platform, but also a unique opportunity to work at a leading legal tech company

You will:

  • Monitor and analyze dashboards showing immigration case status, case activity and case completions
  • Identify any delays/bottlenecks and escalate and follow-up with relevant team members
  • Perform root cause analysis on issues which drive an adverse client experience
  • Identify and analyze trends by case type and client and proactively develop action plans to drive continuous improvement in client satisfaction
  • Partner with team members in multiple functions (e.g., CRM, Technology/Product, Customer Experience) to identify, recommend and implement new processes to drive improved client satisfaction
  • Provide weekly and monthly updates to Envoy’s Executive Leadership Team

You Have: 

  • A Bachelor's Degree
  • Minimum of 2 years of full-time immigration experience required (Employment Immigration Experience highly preferred)
  • Strong knowledge of procedural requirements for various types of non-immigrant and immigrant visas
  • Excellent attention to detail, organizational abilities, and strong multi-tasking skills
  • Excellent data and analytical problem-solving skills within a fast-paced environment
  • Advanced Excel skills and familiarity with reporting tools (e.g., Microsoft PowerBI, Tableau) is highly preferred
  • Strong project management skills and able to ensure clear actions, owners, deadlines
  • Experience collaborating with cross-functional stakeholders on joint projects
  • Excellent verbal and written communication skills

Why Envoy?

  • Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
  • Extremely competitive benefits plan including BCBS medical coverage, employee dental and vision coverage
  • A company-matched 401k plan that vests immediately
  • Stock options after one year of employment
  • Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 10 paid holidays per year
  • Paid Parental Leave Program
  • Casual work environment
  • In-office company-paid gym membership with LifeStart Gym
  • Company sponsored lunches, happy hours, and events throughout the year
  • Healthy snacks & unlimited LaCroix
  • Built In Chicago's 2020 Best Places to Work
  • Chicago Innovation Award Winner 2019
  • ITA Industry Disrupter Winner 2019
  • Monthly Product Lunch & Learns and ongoing Career Development/Training
  • Growing social responsibility programs & partnerships
  • Opportunity to work for an organization that changes lives every day! 

Envoy Global is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief.
EOE AA M/F/Vet/Disability

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Technology we use

  • Engineering
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    • Salesforce Lead Gen

Location

The Loop is a vibrant area with all sorts of eateries, shops & theaters! Plus, the office is easy to get to with various train and bus stops close by.

An Insider's view of Envoy Global

What’s the vibe like in the office?

The vibe in our office is open and welcoming! We have a mixture of people from all over which makes day to day interactions truly enriching. We make sure to get to know one another; rather it be at our monthly All Hands meetings,or grabbing a cup of Cold Brew in the kitchen. Our vibe is to “vibe” with one another & make Envoy one big happy family!

Bri

Office Manager & Executive Assistant

How do you collaborate with other teams in the company?

The marketing team at Envoy gets the opportunity to work with nearly every other team in the company to create exciting content and resources for customers and prospects. Collaborating across sales, product development and other departments really improves the quality of our work and fosters a great culture.

Nidhi M.

Content Marketing Associate

What does career growth look like on your team?

Career growth is about carrying a sense of urgency and accountability at all times. Build your career by finding the opportunity and not waiting for the opportunity to find you. It’s important to drive change amongst your team, company, but most importantly – yourself.

Mike H.

Sales Director

How do your team's ideas influence the company's direction?

Our semimonthly All Hands Meetings allow employees to see how the company is doing and ask questions in real time to members of leadership. One of our core values is our ability to be candid: we have pulse surveys, manager meetings, hackathons, and encourage all employees to bring up questions and suggestions to any member of leadership.

Lindsay Dagiantis

Vice President, HR

What makes someone successful on your team?

At Envoy, success comes in many forms, but the one that stands out is someone being responsive and thorough. We all have great ideas, passionate about the industry, but when it comes down to it, getting the job done quickly and thoroughly allows us to build a great foundation for an even better product and workplace.

Kristina Mossman

Customer Relationship Specialist

What are Envoy Global Perks + Benefits

Envoy Global Benefits Overview

•Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
•Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
•Stock options after one year of employment
•Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 10 paid holidays per year
•Paid Parental Leave Program
•Casual work environment
•In-office company-paid gym membership with LifeStart Gym
•Company sponsored lunches, happy hours, and events throughout the year
•Healthy snacks & unlimited LaCroix
•Monthly Product Lunch & Learns and ongoing Career Development/Training
•Built In Chicago’s 2019 Best Places to Work
•ITA Industry Disrupter Winner 2019
•Chicago Innovation Award Winner 2019
•Growing social responsibility programs & partnerships
•Opportunity to work for an organization that changes lives every day!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Options Program
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
18 days of PTO + 2 "Floating" days
Paid Volunteer Time
Sabbatical
Envoy offers full-time employees with seven years of continued service the opportunity to take a four-week paid sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We provide thorough and ongoing training. Highly competitive medical, dental, and vision insurance with an option for PPO or HMO. Regular opportunities to interact with co-workers through social events, intramurals, and collaborative projects. Fully stocked kitchen, including unlimited snacks, coffee, tea, and all of the flavored LaCroix you can handle!

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