Envoy Global
Chicago, IL

Knowledge and Customer Retention Manager

| Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Envoy Global is on a mission to disrupt the global immigration process! Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals.

We're looking to add a new Knowledge and Customer Retention Manager to our Marketing team on a permanent, full time basis. As the Knowledge and Customer Retention Manager, you will be responsible for further developing & implementing initiatives and processes in knowledge management, whilst also managing content creation, in order to maximize customer/client retention, on a global scale.

As the successful candidate, this role will see you:

  • Further developing templates, tools, and guidelines for internal and external communications across multiple platforms
  • Developing processes for the documentation, creation, maintenance and updating of content aimed at enhancing and maintaining client engagement
  • Researching content to be further developed and shared via media and comms platforms
  • Working with the Marketing Analyst to stay abreast of customer retention as a direct result of type and distribution of online content
  • Developing stronger internal processes between Marketing, IT teams, service teams and third parties to ensure efficiency of content distribution internally and externally
  • Tracking local and global immigration policy changes, managing incoming requests and project managing content creation with other internal content writers
  • Establishing processes for sharing information to be presented to clients via Envoy’s online App and other channels
  • Managing and mentoring at least one direct report to ensure effective implementation of initiatives
  • Regularly re-evaluating the effectiveness of processes and procedures on the distribution of content and customer retention
  • Fostering a collaborative work environment to feed into the effective implementation of initiatives/leveraging expertise from other departments

To be eligible to APPLY for this role, you should possess the following:

  • 5+ years experience in knowledge management and process development, preferably within the field of global immigration
  • Demonstrated success in process analysis and creation
  • Experience working cross-functionally to achieve shared objectives
  • Solid organizational and project management skills
  • Proven ability to manage and deliver on multiple project deliverables simultaneously
  • Excellent written and verbal communication skills, including technical writing skills
  • Expert in all MS Office products. (Advanced Excel, PowerPoint, Word)
  • Proven success working in Wordpress, product roadmap tools, and/or knowledge management platforms preferred
  • Bachelor's Degree in a relevant discipline
See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

The Loop is a vibrant area with all sorts of eateries, shops & theaters! Plus, the office is easy to get to with various train and bus stops close by.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypescriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • Entity Framework Libraries
    • Ninject Libraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MVCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SQL AzureDatabases
    • SQL Databases
    • Cosmos DBDatabases
    • SQL Data Warehouse Databases
    • Google AnalyticsAnalytics
    • PowerBI Analytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • OutlookEmail
    • Salesforce Lead Gen
Previous
Next

What are Envoy Global Perks + Benefits

Envoy Global Benefits Overview

•Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
•Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
•Stock options after one year of employment
•Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 10 paid holidays per year
•Paid Parental Leave Program
•Casual work environment
•In-office company-paid gym membership with LifeStart Gym
•Company sponsored lunches, happy hours, and events throughout the year
•Healthy snacks & unlimited LaCroix
•Monthly Product Lunch & Learns and ongoing Career Development/Training
•Built In Chicago’s 2019 Best Places to Work
•ITA Industry Disrupter Winner 2019
•Chicago Innovation Award Winner 2019
•Growing social responsibility programs & partnerships
•Opportunity to work for an organization that changes lives every day!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Options Program
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
18 days of PTO + 2 "Floating" days
Paid Volunteer Time
Sabbatical
Envoy offers full-time employees with seven years of continued service the opportunity to take a four-week paid sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We provide thorough and ongoing training. Highly competitive medical, dental, and vision insurance with an option for PPO or HMO. Regular opportunities to interact with co-workers through social events, intramurals, and collaborative projects. Fully stocked kitchen, including unlimited snacks, coffee, tea, and all of the flavored LaCroix you can handle!

An Insider's view of Envoy Global

What’s the vibe like in the office?

The vibe in our office is open and welcoming! We have a mixture of people from all over which makes day to day interactions truly enriching. We make sure to get to know one another; rather it be at our monthly All Hands meetings,or grabbing a cup of Cold Brew in the kitchen. Our vibe is to “vibe” with one another & make Envoy one big happy family!

Bri

Office Manager & Executive Assistant

How do you collaborate with other teams in the company?

The marketing team at Envoy gets the opportunity to work with nearly every other team in the company to create exciting content and resources for customers and prospects. Collaborating across sales, product development and other departments really improves the quality of our work and fosters a great culture.

Nidhi M.

Content Marketing Associate

What does career growth look like on your team?

Career growth is about carrying a sense of urgency and accountability at all times. Build your career by finding the opportunity and not waiting for the opportunity to find you. It’s important to drive change amongst your team, company, but most importantly – yourself.

Mike H.

Sales Director

How do your team's ideas influence the company's direction?

Our semimonthly All Hands Meetings allow employees to see how the company is doing and ask questions in real time to members of leadership. One of our core values is our ability to be candid: we have pulse surveys, manager meetings, hackathons, and encourage all employees to bring up questions and suggestions to any member of leadership.

Lindsay Dagiantis

Vice President, HR

What makes someone successful on your team?

At Envoy, success comes in many forms, but the one that stands out is someone being responsive and thorough. We all have great ideas, passionate about the industry, but when it comes down to it, getting the job done quickly and thoroughly allows us to build a great foundation for an even better product and workplace.

Kristina Mossman

Customer Relationship Specialist

Jobs at Envoy Global
12

All Jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
Marketing
Operations
Sales
Tap to close

Immigration CRM - Enterprise Specialist

Envoy Global
Chicago
1 day ago
+52
Immigration CRM - Enterprise Specialist Envoy Global is on a mission to disrupt the global immigration process! Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals. We are giving companies the tools they need to hire the best talent from around the world, send talent where it’s needed, and help support foreign workers and immigrants

Content Marketing Associate

Envoy Global
Chicago
2 days ago
+52
Envoy Global is on a mission to disrupt the global immigration process. Our patented online platform integrates the best of both people and technology to streamline, simplify, and expedite the immigration process for employers and their foreign national employees. We’re a fast-growing, award-winning technology company, a leader in our space, and are backed by some of the country’s leading venture capital and growth equity firms.  We are hiring a 

Sales Enablement Lead

Envoy Global
Chicago
3 days ago
+52
Sales Enablement Lead Envoy Global is on a mission to disrupt the global immigration process! Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals.  Working alongside our affiliated law firms, Global Immigration Associates & Corporate Immigration Partners, we are giving companies the tools they need to hire the best talent from

Associate Engineering Manager

Envoy Global
Chicago
3 days ago
+52
Envoy Global is on a mission to disrupt the global immigration process! Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals. Working alongside our affiliated law firms with Envoy, we are giving companies the tools they need to hire the best talent from around the world, send talent where it’s needed, and help support foreign workers

Quality Assurance Analyst

Envoy Global
Chicago
2 weeks ago
+52
Envoy Global is on a mission to disrupt the global immigration process. Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals. Working alongside our affiliated law firms with Envoy, we are giving companies the tools they need to hire the best talent from around the world, send talent where it’s needed, and help support foreign workers

Knowledge and Customer Retention Manager

Envoy Global
Chicago
2 weeks ago
+52
Envoy Global is on a mission to disrupt the global immigration process! Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals. We're looking to add a new Knowledge and Customer Retention Manager to our Marketing team on a permanent, full time basis. As the Knowledge and Customer Retention Manager, you will be responsible for further

Talent Acquisition Consultant

Envoy Global
Chicago
2 weeks ago
+52
Envoy Global is on a mission to disrupt the global immigration process! Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals. We are giving companies the tools they need to hire the best talent from around the world, send talent where it’s needed, and help support foreign workers and immigrants throughout the process. We’re a fast

Business Development Representative

Envoy Global
Chicago
2 weeks ago
+52
Envoy Global is on a mission to disrupt the global immigration process! Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals. We are giving companies the tools they need to hire the best talent from around the world, send talent where it’s needed, and help support foreign workers and immigrants throughout the process.  We’re a fast

Data Modeler

Envoy Global
Chicago
3 weeks ago
+52
Data Modeler Envoy Global is on a mission to disrupt the global immigration process.  Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals. Working alongside our affiliated law firms, we are giving companies the tools they need to hire the best talent from around the world, send talent where it’s needed, and help support foreign

Immigration Specialist (CRS)

Envoy Global
Chicago
3 weeks ago
+52
We’re looking for a Customer Relationship Specialist to join our Customer Relationship Management (CRM) team! The CRM team is focused on maintaining and growing our business within our 1000+ B2B customers. These customers range from fast-growth start-ups to Fortune100 companies. The team is 100% customer driven with a mission to develop strong relationships with stakeholders at our customers (typically with HR leaders).  As an Immigration Specialist, you will be responsible for supporting the day-to-day immigration needs of our customers. Attention to detail, fast action, rapid problem-solving, and a customer-first mindset are critical to success in this role. This is not only an excellent role to gain a deep understanding of our customer needs and our technology platform, but also a unique opportunity to work at a leading legal tech company! High achievers will progress into other CRM team roles. 

Customer Experience Associate

Envoy Global
Chicago
3 weeks ago
+52
We’re looking for a Customer Experience Associate (CX) to join our Customer Experience team. The Customer Experience Associate knows that every Envoy Global customer is extremely valued and that all interactions with them are treated as such. Reporting into the Customer Experience Manager, you are the voice of Envoy Global, and a knowledge resource for end users.    You Will:  Be building proactive relationships in order to help answer

Senior Software Engineer

Envoy Global
Chicago
5 months ago
+52
Envoy Global is on a mission to disrupt the global immigration process! Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals.  Working alongside our affiliated law firm, Global Immigration Associates, we are giving companies the tools they need to hire the best talent from around the world, send talent where it’s needed, and help