Manager, Enterprise Service CRM -IHM
TITLE: Manager, Enterprise Service CRM
DUTIES: Discover Products Inc. seeks Manager, Enterprise Service CRM in Riverwoods, IL to participate in process improvements and system complexity where opportunity exists in order to shorten time to market and find efficiencies to open value add resources. Participate in project management duties to implement changes and meet demand of strategy team and business partners in order to support optimization of offers across multiple products and benefits to enhance customer experience and maximize profitability. Manage all issue investigations, communicate with the field and headquarter customers to clarify accuracy and provide solutions while also tracking and reporting on all issues. Maintain project database with all information needed for change management including financial value of projects. Collaborate with various teams, Consumer Banking, Marketing, and management to ensure delivery of projects is in line with expectations and strategic roadmaps. Participate in negotiation release schedule and prioritization of projects with technology partners. Participate in compliance and risk management functions. Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
REQUIREMENTS : Bachelor’s degree in Information Technology, Computer Science, Electronics Engineering, or related field, or foreign equivalent and five (5) years of progressively responsible experience in job offered or related occupation: participating in the project lifecycle including defining requirements, authoring project documentation, holding walkthroughs, creating and executing test cases, and ensuring all projects meet milestones; working with Enterprise Level complex Business systems; participating in marketing principles, programs, and communications across channels including mail, telephony, and internet; performing data analyses using SQL and reporting tools including Business Objects and Tableau.
Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.