Oh Snap!
This job is no longer active - but you can still view the details below.

Manager, Operations Strategy - Originations

| Chicago
Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk to anyone. Tomorrow we plan to use our world class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.
JOB DESCRIPTION
We are looking for an individual to lead our Originations Group as part of the Operations Strategy Team. The Originations function is responsible for all aspects of the underlying Originations operations across multiple products and partners. As the Originations Manager, you will drive high value initiatives to increase quality and efficiency, ensure adherence to all policies and procedures, and provide oversight of a global workforce. We are looking for a hands-on candidate who takes ownership and can work cross-functionally to drive core responsibilities forward. 

What you do at Avant

  • Drive strategy through implementation to enable a best-in-class customer and agent Originations experience 
  • Work closely with operations staff across multiple sites to translate agent feedback into clear servicing needs that fit within the Originations framework and system
  • Collaborate cross-functionally to continually improve the overall Originations framework, understanding downstream impact of policy, process, and technology changes to champion operational requirements
  • React quickly to issues, engaging with teams around the organization to drive resolution and acting resourcefully under tight timelines 
  • Conduct detailed analysis from a variety of data sources; provide actionable insights to scale operations for increased effectiveness and efficiency
  • Define and measure KPIs to track department performance and progress 
  • Ensure all department goals are met including quantitative targets, project timelines, quality assurance standards, etc.
  • Collaborate with our workforce management team and operations managers to determine resourcing needs and staffing plans
  • Build relationships with key stakeholders across the business to define needs and roadmaps
  • Recognize needs and synergies across products and partners to prioritize effectively 
  • Lead a team of direct reports and serve as a positive motivator 

Why you are a fit for Avant

  • 5+ years of work experience with 3+ years of direct people management experience
  • BA/BS in business, economics, mathematics, engineering, or related field
  • Data-oriented with a focus on core KPIs and reporting; proven capability of executing various data-driven projects
  • Excellent analytical, problem-solving, and project management skills 
  • Superb communication skills with ability to frame a point and discuss at all levels within the organization
  • Experience constructing and scaling customer support operations policies and processes a plus 
  • MBA and/or Six Sigma experience a plus

Why Avant is a fit for you: At Avant, we believe our values make a difference:We value, support, and help each other growWe are committed to active inclusion and diversityWe are transparent and believe the best idea winsWe succeed when our customers succeedWe get sh!t done… responsiblyAnd we keep it fun! We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • JIRAManagement

Location

Located on Chicago's scenic Riverwalk. It’s home to nearby trendy restaurants, a thriving startup community, and public transportation.

What are Avant Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
More Jobs at Avant29 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Product
Sales
Data + Analytics
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
HR
new
Chicago