Manager, Organizational Development & Change Management at Walgreens

| North Suburbs
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Job Summary:
Plays a key role in driving large scale change and organization development initiatives to deliver intended business results on-time and on-budget. The Manager is actively involved in all stages of the end-to-end program lifecycle, starting with the initial identification of business opportunities/ issues and the potential change implications of implementation. Work can also include helping leaders identify what the problem really is, choosing solutions and then designing effective change strategies to support implementation with minimal business disruption.
The Role requires significant partnership with business leaders, members of the Business Transformation Office (OPCO), HR business partners and other functional areas.
As a member of the OD/Change Management Team, this position will also be responsible for actively contributing to the continued evolution of Walgreens’ OD and change capabilities via the design and development of industry leading best practices, and socialization of user friendly approaches to organization development, organization capability building and change management that can help drive desired business results.
Job Responsibilities:
•Supports strategic programs by working with leaders and applicable partners to determine solutions to problems or opportunities. This includes assessing the impacts to capabilities, organization design, workflow, tools, roles and behaviors. Defines and scopes the needed organization development/change management work to achieve program and business objectives. Defines a comprehensive change plan to enable strategic programs to deliver fully on objectives.
•Develops applicable OD solutions to support the overall project and change plan. This includes working with COE and HR experts in areas of organization design, team development, strategic planning, building organization capabilities and strategic workforce planning.
•Develops the change management plan based on a situational awareness of the details of the change and the groups being impacted by the change. Applies a structured change management approach and methodology for the people side of change caused by projects and change efforts. As part of this, drives the development of actionable and targeted change management strategies and plans, including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
•Improves project planning and execution by ensuring strategic integration with the Project Management Office, Walgreens Lean Six Sigma, and Project integrators. Ensures seamless service delivery and hand-offs from strategy/plan formulation to execution.
•Participates in and may lead cross-functional teams on major strategic programs to support organizational alignment, business readiness, stakeholder engagement, communications, etc.
•Ensures quality and consistency of OD and change management services provided across Walgreens. Provides support to programs to assess the effectiveness of OD and change management across Walgreens. Creates and manages measurement strategies to track adoption utilization and proficiency of individual changes. Presents findings to sponsors and other leaders.
•Supports the implementation of plans by employee-facing managers and business leaders. Serves as an active and visible coach to executives, managers and supervisors. Provides direct support and coaching to front-line managers and supervisors as they help their direct reports through transition.
•Partners with OnePlan Team, HR Business Partners, business unit executives and project owners to drive organizational development and change plan. Collaborates with project teams to integrate solutions and change management activities into the overall project plan. Collaborates with other key partners such as Communications and Talent & Development in the formulation of plans and activities to support project implementation.
•Identifies the need for external change consulting support as needed (typically more tactical communication, training) for an assigned project. Determines required budget and works with project leads to build into upfront business case. Manages the day-to-day work of any hired consultants through delivery of deliverables and the resulting budget.
•Participates as an active member of OD/Change COE. This includes collaborating across project to ensure best thinking and identification of integration points across our work. It also includes contributing to best practice thinking and continuous improvement of practices as we build out Walgreens Way of Change and other key areas of focus.
•Develops, mentors, and coaches change management consultant team members.
Walgreens Disclaimer-
Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.
An Equal Opportunity Employer, including disability/veterans.

Basic Qualifications

  • Bachelor’s degree and at least 2 years experience of organization development with experience in the disciplines of change management methodology, job/role/organization design, marketing or communication, training/performance support, and/or organizational readiness or High School/GED and at least 5 years of organization development experience in these disciplines.
  • Experience with change management principles and methodologies ( job/role/organization design, marketing or communication, training/performance support, and/or organizational readiness)
  • Experience in one or more of the following OD areas: organization design, building organization capabilities, Visioning/Picture of Success work combined with strategic planning, post-merger integration, leadership team development, leadership coaching.
  • Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
  • Experience establishing & maintaining relationships with individuals at all levels of the organization
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates and within budget guidelines.
  • Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Willing to travel up to 15% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Master’s Degree or MBA
• Experience identifying operational issues/root causes and recommending and implementing strategies to resolve problems.
• Experience leading change management teams and/or work from a strategic level.
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Technology we use

  • Engineering
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Location

Developed and diverse suburb in N.Chicago. Opening our new Tech Office downtown at the Old Chicago Post Office in January 2020!

An Insider's view of Walgreens

What’s the vibe like in the office?

You can expect to be challenged, every day. You can also expect an extraordinarily diverse environment of collaborative professionals who are putting their talents together to fulfill the vision and mission. There are plenty of opportunities to make an impact, to grow and to learn with the team. The future of Technology is bright at Walgreens!

Carlos

Director, RunOps

What does your typical day look like?

I'm a part of the product management team where I oversee the development of complex products. A typical day for me involves juggling multiple product lines, I could easily find myself working with designers to craft mockups, defining requirements for developers, tracking development processes, or running usability tests to drive product forward.

Katrina

Sr. Business Analyst

What makes someone successful on your team?

I think the most successful individuals are those who possess two key skills 1) the ability to quickly learn and synthesize information and 2) the ability to adapt to constantly changing challenges. Given the extremely complex nature of our industry,

Emmanuel

Sr. UX Designer

How do you empower your team to be more creative?

In Rx Engineering, we are building the largest pharmacy software product suites in the industry. Innovation and quality is our DNA. We nurture through our “COOL” culture to build curiosity in new solution. We are challenged and fascinated with courage every day about this engineering journey which will change our customers’ life.

Ronnie

Director – Solution Engineering & QE

How do your team's ideas influence the company's direction?

We are faced with a host of rapid changes occurring in the healthcare and retail landscapes.. To make the most of these changes, Walgreens is adapting to the fast moving technology world of today and is committed to deploying cutting edge solutions to support our business and customers.

Doug

Senior Product Manager, Pharmacy and Retail Operations

What are Walgreens Perks + Benefits

Walgreens Benefits Overview

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. In addition to company-paid life insurance and voluntary life & personal accident insurance, the benefits below are available to our team members. To learn more visit https://jobs.walgreens.com/benefits.

Culture
Volunteer in local community
Walgreens is proud to be a Corporate Social Responsibility leader, setting the pace on some of the most important issues of our day, and our IT and digital teams are no exception.
Partners with Nonprofits
Money raised through Red Nose Day supports programs that keep children safe, healthy and educated in America and around the world.
Friends outside of work
Eat lunch together
Intracompany committees
To learn more visit https://jobs.walgreens.com/it-culture
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Every day, in a multitude of ways, the foundational principles of integrity, respect and fair dealing embraced by our founder Charles R. Walgreen inspire us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Walgreens employees can contribute up to $500 annually to their FSA.
Disability Insurance
Disability insurance covers 6 weeks at 100% base pay, 6 weeks at 50% base pay. 50% benefit may be supplemented by PTO, frozen sick, or frozen vacation.
Dental Benefits
For dental coverage, you may choose from four plan levels ranging from a basic-only option to those with orthodontia and other major service coverage.
Vision Benefits
There are three levels of benefits for vision coverage ranging from an exam-only discount option to an enhanced PPO with both in and out-of-network benefits.
Health Insurance Benefits
You have access to competitive coverage options through the Benefits Support Center, which is the Walgreens private corporate exchange.
Life Insurance
Benefit-eligible team members are eligible for company-paid term life insurance at a benefit equal to: • 1.5 times annual base salary and $25,000 for all other hourly-paid team members
Wellness Programs
Onsite Gym
Team workouts
Walgreens team fitness initiatives include Sponsored race teams like the JP Morgan Chase Run.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Walgreens provides employees with a 401(k) matching plan called the Walgreen Profit Sharing Plan. After completing one year, we match 4% of contributions $1 for $1.
Employee Stock Purchase Plan
After 90 days of service and an average of 20 hours worked per week, you are eligible to purchase WBA stock at a 10% discount off market value.
Performance Bonus
You are eligible for a corporate bonus subject to approval by the Board of Directors (unless you are covered under another bonus program).
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home. Work remotely 2 days per week and/or work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
The Transportation Benefit Plan allows you to save money by paying for your transportation and parking needs with before-tax dollars and payroll deductions.
Game Room
Parking
Professional Development Benefits
Lunch and learns
Renewal host weekly Lunch and Learns on topics selected by our team.
Promote from within
Customized development tracks

Additional Perks + Benefits

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. To learn more visit https://jobs.walgreens.com/benefits.

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