Pareto Intelligence
Healthcare data is complex. We make it simple.
Chicago, IL

Outreach Specialist at Pareto Intelligence

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Please submit your resume with Built In/Outreach Specialist in the subject line to [email protected]
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Position Responsibilities

  • Efficiently conduct calls to other entities to gather or confirm required information.
  • Communicate complex information to other entities in a way that is easy to understand.
  • Determine eligibility by comparing information gathered to government requirements.
  • Learn and maintain knowledge on complex government regulations.
  • Coordinate with government-related entities through online portals to ensure all information gathered through calls is updated appropriately.
  • Improve quality of results by adhering to standards and guidelines.
  • Manage relationship with subcontracted employees to ensure efficient and effective outreach completion.
  • Create and maintain ongoing trackers to monitor completion of outreach calls and information gathered.
  • Clearly document gaps found during review of call center results and resubmit for resolution.
  • Organize information gathered in a way that is standardized across teams and client entities.
  • Train new subcontracted employees, as necessary, on outreach protocol and use of outreach trackers.

Job Qualifications/Skills:

  • Verbal and email communication skills
  • Highly organized and professional
  • Attention to detail
  • Data entry skills (especially in Excel)

Job Requirements:

  • Minimum of 3 to 5 years working in a call center environment
  • Preferred experience managing people or projects (1 to 2 years)
  • Healthcare industry experience preferred

Company Overview

Pareto Intelligence is a leading healthcare solutions company modernizing the way health plans and providers succeed in value-based care. These solutions are supported by proprietary algorithms, predictive models and advanced data science that have analyzed over $100 billion in claims/medical costs and touched over 14 million lives. Through this, Pareto demystifies complex healthcare data and delivers actionable strategies to achieve complete and accurate revenue, communicate critical patient information seamlessly, and inspire more informed business decisions. Pareto was launched in 2013 by HealthScape Advisors, a privately held management consulting firm based in Chicago. That means Pareto’s pedigree is deep expertise and a pragmatic approach to executing solutions.

Pareto Intelligence is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any protected status as defined by law.

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Please submit your resume with Built In/Outreach Specialist in the subject line to [email protected]
Apply now

Where we are

Located right next to Merchandise Mart, everything you need is just steps away. From great food to shopping, our location can’t be beat!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • KafkaLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SparkFrameworks
    • AkkaFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS S3Databases
    • Google AnalyticsAnalytics
    • InDesignDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • MailChimpEmail

What are Pareto Intelligence Perks + Benefits

Pareto Intelligence Benefits Overview

Our benefits can be described in two words: options and flexibility. We understand that every person’s individual and family situation is different, so we aim to give you choices and combinations that you can customize to your needs. From four health insurance options to two types of FSAs, two dental insurance options, and more, our benefits packages are flexible to you—and subsidized at varying levels, too!

We also offer a generous bonus program as well as 401(k) matching. Our employees enjoy an “open PTO” policy, monthly "Life" subsidy, numerous social events throughout the year, and more. We know you work hard, so we do our best to reward you for that hard work!

Volunteer in local community
Pareto supports local animal shelters, community parks, schools, and homeless shelters by dedicating company time to volunteer and contribute to these communities.
Partners with Nonprofits
Pareto partners with numerous organizations, such as the Anti-Cruelty Society, Cornerstone Community Outreach, Chicago Public Schools, Greater Chicago Food Depository, and Salvation Army.
Friends outside of work
Eat lunch together
Intracompany committees
Pareto has three cross-functional committees: Community Impact focuses on volunteer services; Culture fosters a healthy and engaged workforce; Inclusion & Diversity educates with unique initiatives.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Pareto's management team represents the diversity of our employees. With continued efforts through our D&I initiatives and trainings, Pareto strives to foster an educated and supportive community.
Unconscious bias training
We believe in helping our employees understand and overcome unconscious bias. That's why we brought an unconscious bias expert to a recent all-company Pareto Way Day to educate our team.
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer two healthcare FSAs: A medical FSA for those on the PPO health insurance plan and a limited purpose FSA for dental and vision spending. Both allow you to contribute funds pre-tax.
Disability Insurance
Both short- and long-term disability is covered at 100% for our employees.
Dental Benefits
We offer two options for dental coverage (including dependents), with 50% of premium subsidized. We cover adult orthodontics and up to 100% of preventative care, depending on the plan choice.
Vision Benefits
Pareto subsidizes 25% of your vision premium and offers an allowance for frames and contacts. Annual eye exams are fully covered.
Health Insurance Benefits
We offer 4 health insurance options for individuals, as well as their spouses and families: A wide or narrow network PPO and wide or narrow network high deductible health plan (HDHP) with an HSA.
Life Insurance
We cover life insurance at your base pay and median of your bonus target, with the option to purchase additional coverage.
Wellness Programs
Team workouts
Pareto's company fitness initiatives include in-office yoga and charity runs. We also have company sports team that participate in local clubs and leagues.
Retirement & Stock Options Benefits
We offer a robust 401(k) program with over 20 funds to select from and a one-on-one financial advisor to recommend funds and combinations.
401(K) Matching
We match 100% of the first 3% of the compensation, plus 50% of the next 2%. So, if you invest 6% the company matches at 4%.
Performance Bonus
Our employees enjoy a generous bonus program, distributed based on performance and as a percentage of your base salary.
Child Care & Parental Leave Benefits
Child Care Benefits
We have an additional FSA that is funded pre-tax and can be used for dependent care (daycare, nanny, etc.), where we contribute up to $5,000 annually.
Generous Parental Leave
We offer at least 12 weeks maternity leave and at least 2 weeks paternity leave. You do not have to work at the company for a certain amount of time before you can use it.
Flexible Work Schedule
On a case-by-case basis, we are open to offering flexible schedules and have several employees who have these arrangements in place.
Remote Work Program
Our remote work program includes work from home on occasion. Due to our open PTO policy and flexible working environment, we allow employees to work from home as needed.
Family Medical Leave
Employees are eligible for up to 12 weeks of family medical leave.
Company sponsored family events
Pareto sponsors family events throughout the year, including in-office events such as trick-or-treating on Halloween. In addition, spouses are invited to our annual holiday party.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Pareto has an “open PTO” policy, meaning we do not limit time off. We believe in the importance of time away from work, so our employees are welcome to enjoy the appropriate amount of PTO.
Generous PTO
We have a generous “open PTO” policy.
Paid Volunteer Time
We host two enterprise-wide philanthropy days out of the office during business hours per year, as well as monthly volunteer opportunities!
Paid Holidays
In addition to our flexible PTO arrangement, we offer 10 paid holidays each calendar year.
Paid Sick Days
Sick days are included in our company’s “open PTO” policy... we prefer that the germs stay at home.
Perks & Discounts
Beer on Tap
Our Pareto-branded keg in the kitchen is always stocked with delicious craft beer!
Casual Dress
Our employees enjoy casual dress year-round—jeans allowed!
Commuter Benefits
Our employees can contribute pre-tax to a transit benefits account for monthly train or bus passes. We also have a discounted annual Divvy membership.
Company Outings
Cubs rooftop day. Brewery tours. Happy hours, project team celebrations, and more—we know how to work hard and play hard!
Free Daily Meals
Though not an "everyday thing," it's not uncommon to see donuts, coffee and breakfast in the Café or a full lunch spread for Town Halls, Lunch & Learns and lunch meetings.
Game Room
Think you can beat the reigning Super Smash Brothers champ? There’s a Nintendo Switch in the office!
Stocked Kitchen
Our kitchen is stocked with drinks (La Croix included!), coffee and tea, snacks, candy and more.
Some Meals Provided
As we've mentioned, company-sponsored meals are not uncommon at Pareto! Plus, our office manager has great taste, so it's always the most delicious local fares.
Happy Hours
It doesn’t take much for our team to find an occasion for a happy hour… from completed projects and promotions to engagements and baby announcements, we’re not ones to skip out on celebrating!
Our employees can contribute pre-tax to a parking benefits account for commuting. This is separate from (but structured the same as) our transit benefit.
Pet Friendly
Pareto has hosted the "Dog Days of Summer" in the past, where employees can bring their pets to the office on Fridays!
Recreational Clubs
Pareto sponsors two sports teams, volleyball and soccer, which are played in the summer and winter months. Many games are followed by a team happy hour!
Fitness Subsidies
We offer a $100 monthly "Life" subsidy, which includes reimbursement for gym memberships.
Professional Development Benefits
Job Training & Conferences
Pareto is always open to sponsoring job training and conferences that support your career development. Several of our employees have taken classes and attended industry events in this capacity.
Tuition Reimbursement
Our tuition reimbursement program is offered after 1 year of employment, must be germane to your role, and covers up to 70% of tuition.
Diversity Program
Lunch and learns
During our all-company Town Hall meetings, employees often present on various projects. Lunch is always included!
Cross functional training encouraged
Promote from within
Continuing Education stipend
While there is not a specific amount per person dedicated to continuing education, each individual builds a custom professional development program and works with their manager to expense costs.
Time allotted for learning
Pareto encourages all employees to take professional development courses and training opportunities. Employees are self-reliant in utilizing their work hours for learning.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Many employees have CPAs, PHRs, PMPs, etc., and we pay to maintain relevant certifications.

Additional Perks + Benefits

This organization is driven by the Pareto Way, which is about practicing and encouraging 5 key elements: Focus, Curiosity, Accountability, Inclusiveness, and Community Impact. Individuals who exemplify these values are most successful working at Pareto.

An Insider's view of Pareto Intelligence

What are some social events your company does?

One of the best parts of being on the Pareto team is spending time with coworkers outside of work. We go on a yearly brewery tour, monthly team dinners and happy hours. We also join the larger firm for other events such as a Cub’s Rooftop and annual golf outing, where we spend a day golfing and grilling out at one of the partners’ summer home.


Client Advisory Manager

How do you collaborate with other teams in the company?

As the Delivery team, we are the face of the company, but we rely on and deliver the work of our Product and Development teams. The three teams are like legs of a stool—we’d collapse without one another. We ensure collaboration by making sure all teams share a common goal and an understanding of the business impact on our customers.


Director, Client Operations

How has your career grown since starting at the company?

I started as an intern without much big data or minor tech experience. Now, I am a Senior Data Operations Engineer on a team the company relies on for expertise and analysis on all healthcare data we receive. Pareto has given me the resources and opportunities to not only grow my technical skills, but also my knowledge of the healthcare industry.


Senior Data Operations Engineer

How do you make yourself accessible to the rest of the team?

Spending time face-to-face with my team is important to me. I make a point to visit my team at their work spaces and catch up periodically. I’ll spend my lunch breaks in the café or going out to lunch with different people. Plus, my team knows that my door is always open for them, too.



What projects are you most excited about?

What I am most excited about at Pareto are the projects that bridge the gaps between emerging technologies and the delivery of health care services. It is fulfilling to play a role in bringing the two together to support our clients’ initiatives and ultimately improve the health and well-being of people.


Data Science Manager

Pareto Intelligence Jobs in Chicago

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Data + Analytics
Dev + Engineer
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Database Administrator

Pareto Intelligence
3 days ago
The Ideal candidate is a person that really enjoys working with SQL and SQL Server and has deep experience with both. This person’s time would be a good split between head down writing new code and tuning updating existing logic, researching and implementing new features in SQL Server and other DB technologies, and discussing projects with Data Scientists and other engineers to deploy the right database structure and ETL processes.

Enterprise Support Analyst

Pareto Intelligence
1 month ago
Assist internal users with laptop hardware/software issues. Troubleshoot systems availability, follow and provide feedback on Standard Operating Procedures ( SOP ) documentation, and escalate to Tier 2 and Tier 3 teams if required. Monitor the transfer and availability of client data within our network. Ensure the security, confidentiality, availability, and integrity of client information. Duties related to information security will be segregated across team members to ensure cross checking / monitoring / work overlap and work coverage when team members and functions are not available (i.e., time off). Examples of security related tasks are granting access to systems to new hires, changing levels of access for employees whose role changes, or whose assignments change, etc. Role requires a high level of system access – confidentiality and security are extremely important with the amount of responsibility granted. Monitor applicable technological changes for their effect on system security to ensure organizational adaptation and compliance. Work with the Infrastructure team to complete internal project work.

Software Engineer—Big Data

Pareto Intelligence
1 month ago
Design, build, and maintain processes and components of a streaming data/ETL pipeline to support real-time analytics (from requirements to data transformation, data modeling, metric definition, reporting, etc.). Ensure the security, confidentiality, and integrity of client information for yourself and team. Develop code using Big Data Technologies such as Hadoop and Storm/Spark to write MapReduce and In-memory applications using Java, SQL, Pig, Hive, Impala, etc. Collaborate with data scientists & solution developer to design and develop processes to further the company's common data platform initiatives. Develop compelling PoC’s for data solutions using emerging technologies for real-time and big data ingestion and processing. Help define standards and best practices for enterprise usage.

Front-End Engineering Lead

Pareto Intelligence
2 months ago
Lead a growing front-end engineering team by providing mentorship and guidance via code reviews, design reviews, best practices, and technical vision. Be a technical expert in front-end software design, capable of solving the most complex technical and design issues. Work closely with platform architects, back-end engineering team, product management team, design team, and UI/UX experts to ensure optimal front-end system designs and implementations. Be a top-notch coder on the team, capable of deep diving into implementation details. Be an advocate for Agile/DevOps software development and cross-functional teamwork.   Bridge the gap between high-level architecture developed by platform architects and details designs created by UI/UX experts. Lead the design and development of solutions in the areas of front-end software design, implementation, deployment support, and unit testing.

Compliance Associate

Pareto Intelligence
2 months ago
Help with the coordination of third-party assessments, including HITRUST and penetration testing. Monitor the status of regulatory required controls to ensure completion within required timeframes. Assist members of the Compliance and IT Infrastructure teams with the assessment, design, and implementation, and monitoring of regulatory-required security controls. Assistance with client security questionnaires – Working alongside supervisor to complete client requests re: security and compliance controls.  Describing our security environment to ensure that our environment meets our clients’ control requirements.

Client Operations Analyst

Pareto Intelligence
2 months ago
Collaborate with Product, Development, and Advisory teams to lead efforts toward automation and scalability. Identify tasks that can be automated, clearly document how, and work with leads on prioritization. Identify and solve problems by reviewing related information, evaluating options, and implementing solutions. Create current-state and ideal-state workflow diagrams and process maps. Work closely with client-facing teams to ensure timely implementation of solutions. Analyze data feeds received from clients and perform basic testing and data validation to confirm requirements have been met. Maintain and ensure monthly databases are delivered on-time to our customers. Responsible for the scalable comprehension, ingestion, and deployment of client data. Use your knowledge of SQL to perform data analysis based on business requirements and data profiling reports. Clearly document that any gaps found during QA are documented and addressed. Serve as a technical resource in resolving client issues related to database or other data issues. Track towards project milestones and communicate progress to leadership, cross-functional team members, and other stakeholders.

Quality Assurance Manager

Pareto Intelligence
2 months ago
Developing, mentoring, motivating the QA team, and defining their team priorities. Creating standardized QA testing strategy and processes and ensuring they are utilized across Pareto’s product offerings. Working closely with engineering and product teams to understand new product features and requirements and how best to validate them. Managing the vision, roadmap, and timelines for the QA team in collaboration with leadership from across the organization. Defining and supervising test plan creation and utilization for multiple software and Big Data products and solutions. Identifying opportunities for test automation, streamlining work, and other quality-related improvements. Being a champion for strong quality standards, usability, and security practices across the organization.

Engineering Manager

Pareto Intelligence
5 months ago
You lead by example. You embrace your role as a servant leader and take pride in developing cohesive teams of selfless people. You hold yourself and everyone around you to a high standard and have the patience to guide people to reach their full potential. You love to lead people, but also enjoy getting in the weeds with your team to solve problems.

Clinical Solution Lead

Pareto Intelligence
5 months ago
• Identify, document, and analyze business and user requirements and processes. • Create workflow diagrams and process maps. • Write basic test cases and define acceptance criteria. • Perform basic testing and data validation to confirm requirements have been met. • Communicate and translate between technical and non-technical audiences. • Track towards project milestones and communicate progress to leadership, cross-functional team members and other stakeholders.

Software Engineer Lead—Big Data

Pareto Intelligence
5 months ago
Lead data engineering team by providing mentoring and guidance through code reviews, design reviews, best practices, and technical vision. Lead by example. Act as the technical lead to a cross-functional, full stack agile development team. Jump in and solve the most complex technical problems and design issues. Initiate and lead refactoring effort. Be a top-notch coder on the team, capable of deep diving into implementation details of components and features across the technology stacks. Stay on top and drive adoption of advanced cloud-based features and capabilities where it makes sense. Champion, nurture and guard Agile/DevOPS software development mindset within the team and supporting functions.

Client Advisory Associate - Mid Level

Pareto Intelligence
6 months ago
The Client Advisory Associate will focus on creating and executing on innovative product / solution ideas ­ with a relentless focus serving our Client’s and being business experts in the areas our solutions support. Candidates need to bring strong, strategic thinking with the right mix of communication, collaboration, analytical and leadership skills. Candidates will manage day-to-day Client relationships and operate as an extension of their team as a strategic advisor. In addition, this person will contribute to Pareto’s success in retaining and growing Client accounts and relationships. This person will report to the Client Advisory Manager and will collaborate with all members of the Client Advisory Team, as well as other areas of the organization.

Client Advisory Analyst - Entry Level

Pareto Intelligence
6 months ago
The Client Advisory Analyst will focus on creating and executing on innovative product / solution ideas ­ with a relentless focus serving our Client’s and being business experts in the areas our solutions support. Candidates need to bring strong, strategic thinking with the right mix of communication, collaboration, analytical and leadership skills. Candidates will manage day-to-day Client relationships and operate as an extension of their team as a strategic advisor. In addition, this person will contribute to Pareto’s success in retaining and growing Client accounts and relationships. This person will report to the Client Advisory Manager and will collaborate with all members of the Client Advisory Team, as well as other areas of the organization.