Senior Enablement Manager – Customer Success
Remote-North America

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Sales & Business Development teams collaborate with customers and partners across the globe to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team’s partner with some of the largest most innovative companies in the world in dozens of industries to bring the power of DocuSign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.

This position
Build content. Measure Impact. Transform our business. Have fun.
At DocuSign, we are serious about designing and delivering training that is engaging, instructionally sound, and conceived to produce measurable results. We are looking for a Senior Enablement Manager to join our Field Enablement team, with a focus on supporting the readiness and effectiveness of our extended Delivery Partner eco-system and Global Customer Success Organization. The ideal candidate will have a background in learning theory, instructional design, and Active Learning techniques. You’ll collaborate closely with other leaders and subject matter experts within Customer Success, Business Development, Operations, Product Marketing, and Product Management. Your input will infer, and shape business processes and your output will ensure optimal retention and execution capabilities across all roles in the Customer Success and Delivery Partner organizations.

This is a meaningful individual contributor role that reports to the Director or of Customer Success Enablement Programs.

Responsibilities
• Partner with leadership to identify and prioritize product and process related enablement requirements by delivery partner type and region.
• Team with internal stakeholders to define skill gaps, desired outcomes, and success criteria
• Collaborate with the enablement team to design, implement, and deliver enablement programs.
• Collaborate with enablement leadership to define, organize, track, and manage effectiveness measures that are used to summarize the value of our enablement programs
• Create, maintain, and share program management dashboards that define and communicate task, timeline, and status of active projects with the rest of the organization
• Create knowledge checks and write questions that assess retention and ability to execute on the training content
• Forge and maintain professional relationships with various stakeholders across the organization
• Triage requests and support focused output. Know when to stop development
• Maintain the culture and internal brand of the Global Enablement organization

Basic Qualifications
• A Bachelor’s degree from an accredited College or University
• 8+ years’ field enablement experience with a lens on Customer Success or Customer Experience, ideally within B2B SaaS organization
• Experience using LMS, CMS, and learning authoring systems
• Visual design skills (Photoshop, Indesign, Illustrator) and ability to storyboard
• Experience developing effectiveness measurement programs
• Experience using analytics solutions (e.g. Qlik, Tableau)

Preferred Qualifications
• A driving passion to make learning interactive, fun, and impactful
• Execute in a rapidly moving, phased-based development environment
• Thrive in a culture of optimism and possibility
• Be open to feedback
• Be genuine and work with integrity

About Us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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