Senior System Support
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Senior Systems Support Specialist
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Manages development and daily support for systems used at Discover. Oversees multiple projects, which require several cross-functional resources. Position includes defining project requirements, development, testing, implementation and support for projects or systems of responsibility. Maintain a focus on operations, agent readiness and proactively understand and bring awareness to data trends. Manage project prioritization, design and usability reviews. Responsible for improving customer experiences through tracking, manages and optimizes all customer communication touch-points.
Responsibilities
· Manages project development process from requirements to implementation with and without Business Technology Project Management assistance.
· Develops and maintains an effective understanding of systems needs and processes by managing strategies that drive channel health, improved agent processes and optimization. Manages project prioritization.
· Supports any problems through ticket support, and administers systems as necessary.
· Acts as a resource for colleagues with less experience, may direct the work of other staff members.
· Meets with stakeholder to identify and outline requirements that help identify strategies to improve the operation.
· Advocates on behalf of the field's stakeholders and customers ensuring the implementation of projects have a positive net gain impact overall.
· Establishes and manages business partner, Product Manager, Product Owner, and cross functional unit relationships.
Minimum Qualifications
At a minimum, here is what we need from you:
· H.S. Diploma or GED
· 2+ years Management, project leadership, operational experience, customer service, or related experience
· In lieu of a degree, 2+ years Management, project leadership, operational experience, customer service, or related experience
Preferred Qualifications
If we had our say, we would also look for:
· Bachelor's Degree in Business, or business-related field
· 4+ years Management, project leadership, operational experience, customer service, or related experience
· In lieu of a degree, 4+ years of experience in management, project leadership, operational experience, customer service, or related field
· Agile, Lean, or related project leadership certification
· SCRUM Master certification
· PMP
· Experience with JIRA helpful
What are you waiting for? Apply today!
And by the way, while you’re waiting to hear from us, don’t forget to check out the great benefits Discover offers.
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.