Supply Chain Operations Associate, CHI at Flexport
The role of the Supply Chain Ops (SCOps) Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our client solutions and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.
This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport client solutions teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.
As a supply chain operator, you are an expert in executing the end-to-end movement of shipments within a regional network including Ocean or Air and imports and exports.
- You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
- You will gain specialist expertise within a mode or function and act as the first point of escalation for issue resolution (reactive) or program improvements (proactive, both internally and externally).
- You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
- You will implement and test scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers. If they are not, you will look for opportunities to improve them.
You will be placed into either an Ocean or a Network team.
- In Ocean teams you will:
- Be responsible for executing the end-to-end movement of ocean freight shipments within a regional network (both imports and exports), including intermodal movements.
- Seamlessly coordinate day-to-day operations with internal and external partners such as ocean, intermodal and drayage vendors, the customs team and the Network Operations team.
- In Network teams you will:
- Seamlessly coordinate the day-to-day supply operations with Air, Transload, Trucking, and Warehouse activities within your region.
- Analyze data to rate subcontractor performance. Your analysis will inform subcontractor/carrier performance management initiatives.
- You will help build and implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
- You will empower client solutions by participating in feedback loops to ensure client needs are met.
- You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.
- You will act as a consultant to your regional team, product & engineering and the operations excellence team on ocean supply chain operations.
- BA/BS Degree or equivalent
- Minimum 2-3 years of work experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
- Ability to think tactically with strong attention to detail in a high-energy, fast-paced environment
- Experience collaborating effectively in a cross-functional environment working towards a common goal
- Demonstrated ability to manage multiple projects - prioritization, planning and task delegation
- Basic proficiency in Excel and aptitude for learning other web- based tools to analyze data in order to support business decisions
- A growth mindset and intellectual curiosity to become an expert on international trade with a willingness to work in the nitty gritty of the freight and logistics industry to deliver client results
- Proven track record of taking ownership and driving results – self-starter and self-directed
- Highly polished communication skills
- You have the courage to challenge the status quo when logic and reason require it. See something broken? Fix it;
We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.
Investing your time with Flexport means having an immediate impact, all over the world. You’re empowered to do what’s best for everyone and trusted to make the right decisions when and where you need them. Join our collective of entrepreneurs and improve the world’s experience in global trade.
At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.