Serve as first patient contact for healthcare pricing inquiries via phone, email, and chat. Explain pricing clearly, assist comparing provider rates, guide users on the Turquoise Health platform, document interactions in CRM, escalate complex billing/insurance issues, and maintain HIPAA-compliant confidentiality.
Job Description:
The Patient Customer Service Representative serves as the first point of contact for patients seeking healthcare pricing information. This role supports individuals in navigating Turquoise Health’s platform to compare provider costs, understand medical service pricing, and make informed healthcare decisions. The representative ensures a compassionate, accurate, and patient-centered experience.
Key Responsibilities:
- Respond to patient inquiries via phone, email, and live chat
- Explain healthcare pricing data in clear, non-technical language
- Assist patients in comparing provider rates and service costs
- Help users navigate the Turquoise Health platform
- Document all interactions in CRM systems
- Escalate complex billing or insurance-related matters appropriately
- Maintain confidentiality and HIPAA compliance standards
Top Skills
Crm Systems
Turquoise Health Platform
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