Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast is entering its next phase of growth, and our People Technology team is building the foundation that will help us scale. We are creating a more connected and integrated technology ecosystem that simplifies how work gets done and delivers seamless, intuitive self-service experiences for employees and managers.
We are creating a connected, integrated technology ecosystem that simplifies how work gets done and delivers seamless, intuitive self-service experiences for our Toasters (employees) and leaders.
About this Roll* (The Role)- Problem Framing & Stakeholder Partnership: Act as a trusted technical advisor to People Technology and business leaders. Lead discovery to clarify the real problem, desired outcomes, and constraints before solutioning. Set clear expectations on scope, trade-offs, and timelines.
- Architecture & Strategy: Define integration architecture patterns, standards, and roadmap for the People tech ecosystem. Evaluate build vs. buy, point-to-point vs. middleware or event-driven approaches, and emerging tools such as Workday Extend, iPaaS, and AI.
- Design & Build: Develop, test, and deploy scalable Workday integrations using Workday Studio, EIB, Core Connectors, Cloud Connect, PECI, and Web Services. Stay hands-on with the most complex and highest-risk builds.
- End-to-End Delivery: Own integrations from discovery and architecture through testing, deployment, hypercare, and ongoing optimization, including high-stakes moments like Open Enrollment, payroll cycles, and major go-lives.
- Prioritization & Influence: Balance competing requests across People functions using clear criteria tied to business impact and risk. Influence Enterprise Architecture, Security, and external vendors on design decisions, and hold partners to a high technical bar.
- Operational Excellence: Drive root-cause analysis on production failures and lead systemic fixes that reduce technical debt, manual handoffs, and failure rates.
- Health & Governance: Strengthen monitoring, alerting, logging, error handling, and release testing (including Workday biannual updates) so issues are caught before they affect the business. Protect sensitive employee data (PII, compensation, ER) through secure-by-design practices.
- Technical Leadership: Partner closely with teammates, including our integration peer in Chennai, to define swim lanes, shared standards, and a consistent operating rhythm. Create clear documentation (runbooks, integration specs, data flow diagrams), lead design reviews, and mentor others on integration best practices.
A day in the life (Responsibilities):
- Design & Build: Develop, test, and deploy scalable Workday integrations using Workday Studio, EIB, Core Connectors, Cloud Connect, PECI, and Web Services.
- Cross-Functional Collaboration: Partner with People, Payroll, Benefits, Talent Acquisition, Finance, IT, and Security to translate business needs into robust technical designs and data mappings.
- End-to-End Ownership: Lead integrations through their full lifecycle—from initial discovery and architecture through testing, deployment, and ongoing optimization.
- Operational Excellence: Manage the integration service queue, driving root-cause analysis on production failures to continuously reduce technical debt and manual fixes.
- Health & Governance: Enhance alerting, logging, error handling, and release testing (including Workday biannual updates) to proactively catch issues before they impact business operations.
- Technical Leadership: Create clear documentation (runbooks, integration specs, data flow diagrams) and mentor peers on integration standards and best practices.
What you'll need to thrive (Requirements):
- 8+ years of integration engineering experience, including 5+ years designing, building, and supporting Workday integrations in a complex enterprise environment.
- Core Technical Expertise: Deep, hands-on experience with Workday Studio, EIB, Core Connectors, Cloud Connect, PECI, Workday Web Services, RaaS, calculated fields, and custom reporting.
- Data Protocols & Formats: Strong working knowledge of REST, SOAP, XML, XSLT, JSON, WSDL, XPath, SFTP, and HTTPS.
- Security & Auth Standards: Experience applying OAuth 2.0, SAML, SSL/TLS, and PGP encryption to sensitive data flows.
- Architecture Judgment: A track record of making and defending sound design trade-offs (speed vs. technical debt, synchronous vs. asynchronous, build vs. buy) in systems that scale.
- Stakeholder Partnership: Proven ability to partner with non-technical business leaders, ask the right questions to uncover the real need, and explain complex technical trade-offs in plain language.
- Delivery & Ownership: Experience leading cross-functional integration initiatives from ambiguity to delivery, including when requirements, API specs, or platform access are incomplete.
- Problem Solving: Strong analytical skills, with experience troubleshooting production integrations and driving permanent fixes through Jira or ServiceNow.
- Domain Context: Solid understanding of core HR functional areas (HCM, Payroll, Benefits, Compensation, Time & Attendance) and effective-dated HR data.
What will help you stand out (Nonessential Skills/Nice to Haves):
- Workday Pro Certification in Integrations.
- Experience with Workday Extend or Workday Prism Analytics.
- Hands-on experience with iPaaS/middleware (Boomi, MuleSoft) or event-driven patterns (messaging queues, retry and idempotency design).
- Familiarity with adjacent tech stacks: Greenhouse, ServiceNow, CloudPay, ADP, Okta, or NetSuite.
- Experience applying AI tooling to integration development, testing, or support.
- Background supporting People Technology in a fast-paced, high-growth, or global matrix environment.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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