.png)
Leads a team of Pro Account Representatives to grow outside sales, profitability, and customer satisfaction across a market. Manages professional customer portfolios, builds sales pipelines, converts leads, develops operating plans, and conducts business reviews. Coaches employees through customer visits and Salesforce.com, drives training and cross-functional partnerships, and develops strategies to achieve sales targets. The role manages seven direct reports and requires 5%–20% overnight travel.
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:The Pro Sales Manager (PSM) is responsible for leading a team of Pro Account Representatives to drive outside sales and profitability growth through Managed Accounts for a market. They will have direct accountability to manage portfolios of professional customers, build pipelines for targeted customers, and ensure leads are converted to incremental sales. They will coach a sales team utilizing salesforce.com and customer visits to strengthen the sales performance and skillsets of their teams. Additionally, they will drive training of new and existing processes with their team by utilizing partnerships with the multiple business units that impact Pro.
Key Responsibilities:
- 20% Execution - Drive compelling Pro performance in terms of growth, profitability and Pro customer satisfaction; Deliver consistent portfolio execution; Identify and implement best practices; Conduct weekly sales updates, monthly and quarterly business reviews
- 40% Leadership - Provide direction and guidance to Outside Sales team on all aspects of regional professional sales; Drive and and lead market-based change; Coaching and training of Pro Account Representatives by making customer visits and managing Salesforce.com
- 20% Planning - Understand the market competitive environment and develop strategies to win across all Pro customer segments and all Home Depot departments; Development of operating plan to drive Pro outside sales within respective market to achieve sales targets
- 20% Providing Excellent Customer Service - Build strong relationships and deep understanding of the Pro Customer needs with a focus on fulfilling those needs
Direct Manager/Direct Reports:
- This position typically reports to Regional Pro Sales Manager
- This position has 7 direct reports
Travel Requirements:
- Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
- Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- 3+ years of previous leadership experience
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- 4 years account management/sales management experience
- 4 plus years home improvement or home building industry experience
- Successful professional growth in a high paced retail environment
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 5
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Action Oriented
- Being Resilient
- Persuades
- Builds Effective Teams
- Builds Networks
- Communicates Effectively
- Customer Focus
- Drives Results
- Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals
- Strong leadership and negotiation skills; ability to persuade or influence others
- Excellent communication skills; verbal, written and able to communicate globally
- Builds effective partnerships throughout the organization; Actions are consistent with words
- Follows through on commitments; Makes Solid Decisions: Grasps essentials of complex issues and initiates actions that are most appropriate for the business
- Creates an Inclusive Environment: Demonstrates commitment to inclusion in staffing, training and development; Gets Results: Acts with urgency; Sets aggressive goals and achieves them; Creates accountabilities to ensure department are productive
- Functional Competence: Understands the unique needs of the professional customer; Working knowledge of IBM computer system used by The Home Depot stores
Similar Jobs
Information Technology
Develops and implements knowledge management strategies, processes, systems, and tools. Captures and organizes organizational knowledge, analyzes metrics, identifies process efficiencies, and supports automation. Collaborates with business leaders, subject matter experts, and IT teams to improve knowledge sharing and retention. Creates technical documentation, delivers training and workshops, manages initiatives, researches emerging technologies, and promotes adoption of knowledge management practices across managed services teams.
Top Skills:
Power BIServicenow
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads health technology assessment, value, and evidence strategy for Pfizer’s genitourinary oncology portfolio. Manages HEOR, real-world evidence, economic models, global value dossiers, registries, and evidence dissemination to support reimbursement and patient access. Partners with global, regional, country, and cross-functional oncology teams, oversees vendors and project teams, and communicates findings through publications and conferences.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads to consult customers on insurance needs, recommend appropriate Property & Casualty products and coverage, and convert prospects into policyholders. The role includes paid licensing and training, customer relationship building, sales closing, and representing the Liberty Mutual brand. Employees work remotely on a fixed weekday and weekend schedule, requiring a professional home workspace and reliable high-speed wired internet.
Top Skills:
PcWired High-Speed Internet
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
