Program Management Coordinator Sr./Order Management Specialist

About us:  At Plexus, our vision is to help create the products that build a better world.  Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision. 

When we invest in our people, we invest in building a better world. 

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.  

Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success. 

As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth. 

Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience.  For more information, visit our US benefits website at usbenefits.plexus.com. Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range:

Purpose Statement: Supports Program Managers with tactical activities, liaising with the Customer Focus Team (CFT), Plexus functional areas and potentially junior customer representatives. Initiates minor variance resolution in a proactive manner. Position is designed to provide increased productivity and effectiveness of the program management function. 

Key Job Accountabilities:

• Provides administrative assistance to PMs and CFT to enable the CFT to focus on customer service and critical metrics. Drive problem resolution with assistance of PMs and ensure closure of actions.
• Prepares and maintains CFT performance data (delivery, customer satisfaction, quality, etc.), conducts analysis and presents findings and recommendations to PMs.
• Daily customer interface for POs, commitment dates on orders, customer queries and requests. May work on cNPS activities. Delivery of accurate and timely data in an independent manner.
• Takes the lead on day to day customer engagement on tactical matters: potential example: follow up of overdue Account Receivables. CRGs' communication with customers, potential inventory & metric control, and potential support of APQP.
• Intermediate communication with customers and coordination with CFT.

Additional Accountabilities:

• Taking proactive roles in updating CFT or customer trackers, downloading customer data from portals/additional sites, and working with NCM for customer return.
• FIA & NREs recovery and potentially supporting APQP.
• RMA engagement in: ship arrangement, classification creation, etc. (SRV focused but may be applicable based on site structure). Potentially manage credit notes, manage billing paperwork (scrap, PPV, consignment, NRE, etc) and enter SO for special billing activities.

Education/Experience Qualifications:

• Associate’s Degree with 4 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
• Basic understanding of manufacturing processes, preferably in an electronics manufacturing environment.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements.  If you need an application accommodation, please contact us by email at [email protected]. Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.