Manage delegated commercial insurance programs throughout evaluation, onboarding, monitoring, auditing, and ongoing operations. Oversee MGA and Program Administrator relationships, underwriting authority compliance, profitability, production results, guidelines, referrals, data quality, and program modifications. Collaborate with Claims, Reinsurance, Product Development, Operations, Technology, Finance, and underwriting teams to resolve issues and support portfolio reporting. Conduct market research and recommend new program opportunities and underwriting updates.
MSIG USA continues to grow!
Company Overview:
MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.
Summary / Job Purpose
We are seeking a Program Manager in our Delegated Business Unit. The Program Manager is responsible for managing and overseeing assigned delegated program business, ensuring adherence to underwriting guidelines, delegated authority, corporate objectives, and regulatory requirements. This role oversees the program lifecycle, including onboarding, ongoing monitoring, referrals, audits, program changes, data oversight, and relationship management, while serving as a key liaison between MGAs/Program Administrators and internal stakeholders.
Essential Functions
- Manage relationships with external Program Administrators/MGAs to ensure programs are operating within delegated authority, underwriting guidelines, and applicable regulatory and compliance requirements.
- Conduct market research on proposed programs and industry trends to develop recommendations on entering new program niches.
- Oversee assigned program business throughout the evaluation, onboarding, and ongoing monitoring stages of the program lifecycle.
- Actively monitor Program Administrators’ underwriting activities to ensure adherence to delegated underwriting authority, approved pricing methodologies, and state/bureau filing standards.
- Review, evaluate, and recommend updates to program underwriting guidelines in collaboration with Product Line Managers to ensure alignment with risk appetite.
- Monitor underwriting profitability and production results for assigned programs and develop action plans, including rate adjustments when necessary.
- Collaborate with the Product Development team to design and refine program‑specific coverage offerings.
- Oversee the underwriting components of multidisciplinary program audits.
- Review and monitor premium and claims bordereaux for timeliness, completeness, and accuracy; identify discrepancies or missing information, coordinate follow-up with Program Administrators/MGAs, and support accurate portfolio reporting and data ingestion.
- Complete Program Underwriting Unit projects and ad‑hoc requests in a timely and accurate manner.
- Partner cross-functionally with Claims, Reinsurance, Product Development, Operations, Technology, Finance, and underwriting business units to resolve program issues, support referrals and program changes, and ensure effective execution across the portfolio.
- Evaluate and coordinate program referrals, guideline exceptions, endorsements, coverage or limit changes, and other program modifications, partnering with underwriting, product, and reinsurance stakeholders as appropriate.
Qualifications/Education & Experience
- Bachelor’s degree preferred.
- 5+ years of commercial P&C insurance experience in underwriting, program/delegated authority management, binding authority, wholesale insurance, or a closely related discipline required.
- Experience working with MGAs, MGUs, Program Administrators, wholesale brokers, or other delegated underwriting relationships strongly preferred.
- Strong proficiency in Microsoft Excel and comfort working with detailed premium, claims, exposure, and underwriting data required; experience with Power BI or similar reporting tools is a plus.
- Strong relationship management and communication skills, with the ability to confidently interact with MGAs, Program Administrators, wholesale brokers, and internal stakeholders.
- CPCU designation or other insurance‑related coursework is a plus.
Additional Benefits:
Healthcare and Retirement Benefits
Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans
Additional Benefit Programs
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts
It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!
It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.
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