Lead and deliver large-scale AI and automation projects from planning through execution. Translate business goals into actionable plans, manage cross-functional stakeholders, risks, and dependencies, drive AI evaluation programs, improve workflows and SOPs, track project metrics, partner with technical teams on automation, and mentor project coordinators.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
At Fetch, we're building AI and automation systems that make our work smarter, faster, and more scalable. The AI Operations team is the human power behind that mission — ensuring our AI models, automations, and LLM-powered workflows deliver quality, reliability, and measurable business impact.
As a Project Manager, AI Operations, you'll own complex projects and defined programs that support Fetch's AI and automation initiatives. You'll translate business objectives into operational plans, coordinate execution across teams, proactively manage risks and dependencies, and drive measurable outcomes within your area of responsibility.
You'll partner closely with stakeholders across AI Operations, Fetch Labs, Sales, Implementation, GTM, and SMaC (Scan, Match & Catalog) to ensure work remains aligned, scalable, and effective. This role is ideal for someone who excels at bringing structure to complex initiatives, improving operational processes, and driving results in fast-moving environments.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Own complex projects and programs: Lead large-scale projects and defined programs across Fetch's AI and automation initiatives from planning through execution, ensuring deliverables, timelines, and success metrics are achieved.
- Translate business goals into execution plans: Convert established business priorities into actionable project plans, milestones, workflows, and operating processes.
- Drive AI evaluation programs: Shape and sequence a portfolio of evaluation work, setting priorities across projects and grounding program plans in a real understanding of the eval lifecycle.
- Set the bar for AI-native ways of working: Use AI and automation tools natively, and define how the team applies them to plan, coordinate, and communicate at program scale.
- Drive cross-functional execution: Coordinate stakeholders across multiple teams, manage dependencies, and ensure work progresses efficiently toward shared objectives.
- Manage risk and remove obstacles: Identify project and program risks, anticipate where evaluation efforts will strain on capacity, dependencies, or methodology maturity, and resolve issues before they affect delivery, quality, or outcomes.
- Improve operational effectiveness and consistency: Design and implement workflow improvements, SOPs, documentation, templates, and tracking mechanisms that make execution more efficient, scalable, and repeatable.
- Use data to guide decisions: Define and track project metrics, evaluate outcomes, and use insights to recommend improvements and inform execution decisions.
- Partner on AI-enabled solutions: Work with Automation Specialists, AI Operations leaders, and technical teams to identify opportunities where automation and AI can improve operational performance.
- Share expertise and support team development: Serve as a resource for Project Coordinators and Senior Project Coordinators by sharing knowledge, providing guidance, and reinforcing operational best practices.
- Operational Leaders: You take ownership of complex projects and programs, ensuring successful outcomes while balancing competing priorities and constraints.
- Systems Thinkers: You understand how processes, teams, and dependencies connect, and proactively identify opportunities to improve how work gets done.
- Cross-Functional Collaborators: You build strong relationships across teams and effectively align stakeholders around shared goals.
- Data-Driven Problem Solvers: You use data, operational knowledge, and sound judgment to identify risks, evaluate tradeoffs, and improve outcomes.
- Trusted Experts: You are recognized as a reliable resource within your domain and help others navigate complex operational challenges.
- AI-Enabled Operators: You leverage AI tools and automation opportunities to improve efficiency, quality, and scalability.
Minimum Requirements:
- 4+ years of experience with a strong working understanding of how LLMs, evaluations, and AI systems function across a portfolio, enough to drive program strategy and navigate ambiguity independently.
- Native, day-to-day use of AI and automation tools (e.g., ChatGPT, Claude, or similar platforms), and the ability to raise the team's fluency around them.
- Experience managing complex projects, programs, or operational initiatives with multiple stakeholders and dependencies.
- Ability to navigate ambiguity, solve operational challenges, and make sound decisions independently.
- Proven track record of managing timelines, risks, priorities, and deliverables across cross-functional teams.
- Strong written and verbal communication skills with the ability to effectively partner across teams.
- Proficiency with project management, reporting, and collaboration tools (e.g., Asana, Airtable, or similar platforms).
Individuals Who Are Successful in This Role Are:
- Operational Leaders: You take ownership of complex projects and programs, ensuring successful outcomes while balancing competing priorities and constraints.
- Systems Thinkers: You understand how processes, teams, and dependencies connect, and proactively identify opportunities to improve how work gets done.
- Cross-Functional Collaborators: You build strong relationships across teams and effectively align stakeholders around shared goals.
- Data-Driven Problem Solvers: You use data, operational knowledge, and sound judgment to identify risks, evaluate tradeoffs, and improve outcomes.
- Trusted Experts: You are recognized as a reliable resource within your domain and help others navigate complex operational challenges.
- AI-Enabled Operators: You leverage AI tools and automation opportunities to improve efficiency, quality, and scalability.
Preferred Requirements:
- Experience in AI, automation, technology, or operations-focused environments.
- Experience designing or improving workflows, processes, or operational systems.
- Experience partnering with technical teams, engineers, data scientists, or automation specialists.
- Project management certification (CAPM, PMP, Agile, Scrum, or equivalent).
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [$86,000 - $100,000]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Fetch Chicago, Illinois, USA Office
Fetch Rewards has offices or co-working spaces in Madison, WI (Our HQ), Chicago, Boston, New York, San Francisco (in transition). We have remote employees in 39 states, and growing!
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