Quality Champion

Overview

As part of our Quality Excellence strategy, we are introducing the Quality Champion (QC) role, a senior, cross-functional leader dedicated to raising quality standards, driving improvements, and ensuring customer success across multiple programs.

The Quality Champion will be the single point of accountability for end-to-end quality execution and coordination, working closely with internal and external stakeholders to deliver measurable outcomes and foster a culture of quality. We envision several QC leads who support key external engagements and internal efforts organized by priority and common elements.  They will partner with multiple stakeholders from the account team (CPM, CSM etc.) to P&T, Product and Sales teams to drive their objectives. We invite you to be a change agent and a champion of the Quality effort at HERE.

Main Responsibilities

• Ensure compliance with HERE processes, quality standards, regulatory, and customer requirements.
• Serve as the main point of contact for quality topics with customers.
• Support integration of program planning across teams and functions.
• Identify quality issues and patterns, facilitate risk management, and escalate critical risks when needed.
• Oversee change request processes and ensure proper approvals.
• Consolidate and report on program status and quality health.
• Drive resolution of customer issues and promote systemic improvements.
• Collaborate with Customer Program Management, Customer Success Management, Engineering, Product, and other key stakeholders.

Measures of Success

• Milestone acceptance rate across assigned programs.
• Reduction in customer escalations.
• Timely escalation of issues requiring executive involvement.
• Positive feedback from stakeholders on quality ownership.
• Achievement of program-specific quality targets (e.g., coverage, accuracy, uptime, MTTR).

Candidate Profile

• Seniority: minimum 7+ years of experience at HERE or in a similar environment.
• Systems thinker, Change Agent Mindset with positive energy and hope things can always  get better.
• Deep understanding of HERE’s portfolio, technology, stakeholders, and customer use cases.
• Strong project management, communication, and stakeholder management skills.
• Proficiency in quality tools (Pareto, Histogram, 8D, FMEA, etc.), MS Office, Atlassian, and AI-powered tools.
• Relevant language and cultural skills.
• Demonstrated success in customer engagement and driving cross-functional initiatives.
• Proactive, detail-oriented, and passionate about quality and continuous improvement.

The expected base salary range for this position is $190,000 to $220,000 per year. Actual compensation will be based on factors such as skills and experience. 

This position is also eligible for a target annual performance bonus, which is subject to company and individual performance.

Life at HERE comes with generous benefits to support your health and overall wellness. Benefits available to US-based HERE employees include health (Medical/Dental/Vision) insurance, retirement savings plans, paid time off & leave policies. 

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, HERE will consider for employment qualified applicants with arrest and conviction records.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Under Section 503 of the Rehabilitation Act of 1973 and VEVRAA, we have developed an affirmative action program (AAP) for individuals with disabilities and protected veterans. Portions of the AAP are available for review by applicants and employees through our People Team.

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HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.