Answers multi-line phones, greets and assists residents, guests, and visitors, monitors emergency notifications, directs assistance, manages visitor logs, distributes mail and packages, supports administrative staff, and conducts tours for marketing appointments while protecting resident confidentiality.
Overview
Position Summary
In this role, you will be responsible for answering the telephone and professionally greeting visitors and assisting residents with their questions or needs while maintaining the resident’s rights to confidentiality.
Essential Functions, Key Duties, & Responsibilities
- Answer multi-line telephone and transfer calls and messages to appropriate personnel.
- Monitor the emergency notification system, respond immediately, and direct help to the scene of the emergency.
- Assist residents, guests, and visitors with questions or concerns.
- Direct marketing appointments and walk-in’s and provide a tour if necessary.
- Distribute mail and packages to residents and associates.
- Provide secretarial assistance to Administration as needed.
- Monitor and prepare visitor sign-in and sign-out logs.
- Perform other duties as assigned.
- Comply with all policies and procedures and any updates.
Position Requirements
Education: High School Diploma/GED
Licenses/Certifications: N/A
Experience: None required; 1+ years of customer service or administrative/clerical experience preferred
Skills & Abilities:
- Keen attention to detail
- Excellent organizational and communication skills
Franciscan Ministries Wheaton, Illinois, USA Office
Wheaton, IL, United States
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