Revenue Cycle Sr. Project Manager

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

General Summary:

The Senior Revenue Cycle Project Manager is responsible and accountable for the collaborative leadership of multiple assigned projects involving interdisciplinary teams. They oversee the entire project life cycle from original concept through final implementation and benefit realization. They facilitate the work of the project team, insuring on-time, on-budget, completion of the work effort within the approved scope. The position will interact with all stakeholders affected by the project, including executive leadership, revenue cycle and other operational stakeholders, vendors, information management, and front-line staff. Projects in the revenue cycle portfolio contain many different interrelated elements. The senior project manager is responsible for ensuring the team works collaboratively to accomplish and sustain project outcomes. The nature of this work is time bound, results driven and requires superior communication, organization, interpersonal and analytical skills. Additionally, the senior project manager mentors project managers and the revenue cycle leadership team in the principles of project management, ensuring rigor and process consistency. 

Essential Job Functions:

•    Responsible for overall management of assigned projects and initiatives, from initiation through closure and transition to standard operating procedures to ensure sustained outcomes as directed by Revenue Cycle PM leadership.
•    Implement post project auditing at regular intervals to ensure alignment with defined benefits.
•    Work effectively with all staff, including providers, senior executives, operational leadership and front-line staff.
•    Facilitate and manage multi-disciplinary project teams; collaborates with operational owners to draft the charter, set goals and priorities for project.
•    Collaborate closely with information management and operational owners to develop and refine project plans that achieve the desired outcomes within budget.
•    Maintain accurate project plans to ensure timely completion of activities, modifying as appropriate in collaboration with project leadership timelines and expectations.
•    Develop, execute and manage project scoping, work plans, schedules, estimated resource requirements and status reports. Manage activities of the project team and acts as central coordinator of project communication.
•    Demonstrate effective issue escalation, resolution and conflict management skills reinforcing a team-focused culture and ensuring the project continues to move forward.
•    Communicate project status, including issues and risks, to the project team, stakeholders and leadership.
•    Present solution options for issues and risks to project leadership, document decision, next steps and assess for impact to project scope, timeline and budget.
•    Define roles and responsibilities for each member of the team including escalation protocol and decision- making authority.
•    Follow established revenue cycle processes and protocols for effective project oversight.
•    Foster teamwork and camaraderie within revenue cycle and with departments across the organization.
•    Senior Project Manager Responsibilities:
o    Mentor the revenue cycle team on the principles of project management to ensure results are delivered on time, on budget and with the stated benefit.
o    Design and maintain the revenue cycle project health dashboards, area specific drill downs, and leader summaries.
o    Design, implement and maintain the share point document repository.
o    Lead failure analyses, focusing on continuous improvement and developing systems that obviate future errors.
•    This position is Revenue Cycle Specific:
o    Participate in prioritization and coordination of revenue cycle initiatives and projects.
o    Participate in development, documentation and improvement of revenue cycle project management processes.
o    Document and store project artifacts, including, but not limited to outcome, process and balancing measures, success criteria, standard operating procedures, testing plans, validation plans, etc.
o    Serve as liaison and facilitator between project team, vendors and operational departments.
o    Work closely with the information management team to prioritize, resource, track and implement initiatives.
o    Manage integration of vendor tasks; tracks and reviews project-related vendor deliverables.
•    Other job functions as assigned.

Knowledge, Skills, and Abilities:

•    Bachelor’s degree required. Master’s degree preferred.
•    Three plus years of project management experience and Epic revenue cycle applications experience required. Project Management certification preferred.
•    Experience managing complex, enterprise-wide healthcare IT projects preferred; certification in an Epic revenue cycle application preferred.  
•    Excellent project management, change management and prioritization.  Able to organize and manage a project from initiation through closure and transition to standard operating procedures.
•    Effective communication, conflict resolution and problem resolution skills, including facilitation of groups, presenting to groups at all levels, assisting others to present effectively.
•    Effective listening skills to understand various perspectives and ability to synthesize findings to achieve results.
•    Excellent analytical and process/systems thinking skills; excellent problem-solving skills.  
•    Demonstrated skills in the use of excel, visio, power point, and other Microsoft Office products.  MS project preferred.  
•    Excellent written and verbal skills.
•    Excellent interpersonal skills, including ability to understand and articulate the needs of the customer and assist them in making the necessary decisions to accomplish their objectives.
•    Demonstrated ability in earning creditability with leaders across the healthcare organization including clinicians.
•    Ability to challenge team members to perform against designated timelines in a team-oriented manner.
•    Experience in an Academic Medical Center is preferred.

Education

Pay Range

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. 

For questions about how to request an accommodation please contact: [email protected]

AI Notice 

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: [email protected]