Risk Specialist

Risk Assessment & Compliance Monitoring

Freight & Carrier Auditing: Evaluate freight shipments and carrier profiles to ensure full compliance with internal policies, customer SOPs, and industry regulations.
Proactive Risk Shielding: Leverage proprietary, real-time monitoring tools and perform routine audits (e.g., commodity, decertification) to flag at-risk freight and protect the organization from non-compliant carriers.
High-Value/High-Risk (HVHR) Carrier Vetting: Source, review, and process carriers within Arrive’s network for specialty certifications and badging, communicating directly with carriers via phone and email.
Commodity Trend Analysis: Continuously assess freight commodities alongside leadership to adapt risk classifications in response to shifting industry trends.

Operational Support & Incident Management

Escalation Resolution: Manage the load escalation workflow within designated SLAs, adhering to team SOPs and best practices.
In-Transit Risk Mitigation: Partner directly with the tracking and operations teams to resolve emerging risks for active loads in transit.
Quality Assurance: Conduct regular quality control reviews to ensure risk mitigation procedures are consistently followed across the board.

Process Optimization & Cross-Functional Collaboration

SOP Development: Formulate, refine, and document SOPs for new and existing risk workflows to streamline operations without compromising quality.
Interdepartmental Alignment: Collaborate with Sales, Business Development, and Operations teams to clarify risk policies, align on customer-specific requirements, and promote company-wide risk awareness.
Workflow Automation & Reporting: Execute key reporting tasks and utilize Jira to update workflows, create templates, and implement basic process automations.

Qualifications

Bachelor's degree or equivalent skills and experience.
3+ years experience in brokerage transportation.
A working knowledge of Microsoft Office Suite and G-Suite.
Strong written and verbal communication skills.
Strong problem-resolution skills.
Strong organizational and analytical skills.
A self-starter with the ability to work independently.
Ability to multitask in a fast-paced, high-energy environment.
Strong logical reasoning skills, detail-oriented, with strong follow-through.
Excellent customer service skills via phone and email.

The Perks of Working With Us

Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
Invest in your future with our matching 401(k) program.
Build relationships and take part in learning opportunities through our Employee Resource Groups.
Enjoy office wide engagement activities, team events, happy hours and more!
Leave the suit and tie at home; our dress code is casual.
Work in the heart of downtown Chicago, IL!
Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
Receive 100% paid parental leave when you become a new parent.
Get paid to work with your friends through our Referral Program!
Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions.