Sales Manager

Overview
The Sales Manager inspires team members to engage and partner with potential clients in a consultative approach, understand client needs, emphasize the value of products and services, and provide solutions that solve their challenges. As a Sales Coach you will help your team reach their potential, challenge and accept ideas, and maintain fair and clear standards for their team to strive towards. Additionally, you are responsible for ongoing training, quality control, accountability to missed commitments, praise to achieving them, and creating a culture of trust that people are excited to be a part of.
This team fuels company growth by turning new inquiries into confident customers and celebrating wins together (yes, we love the leader board-but we also love customers who hang around). We're looking for tech savvy, motivated self-starters with strong sales instincts, influential communication skills, and the drive to hit-and beat-sales goals, all while building trust, relationships, and the occasional "wow, that was actually a good sales experience."
This is a brand new team we are putting together in our West Jordan office. You'll onboard and train in-person, for at least the first 90 days. The first 90 days you will perform the duties of the front line employees and then be given your team. You will continue working in our office at least 2-3 days a week.
Wage
$55,000 / year + uncapped commission based on team performance (Annual target of $91,000+)
Benefits

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  100% employer-paid medical, dental & vision Full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option.
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  Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want.
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  Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one.
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  Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever.
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  No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.

Responsibilities

• Continuously train and prepare employees to handle client questions and issues smoothly.
• Actively drive performance
• Complete quality assurance reviews to ensure our service is at its best.
• Ensure employees understand our company, its goals, performance standards, and policies.
• Share best practices and tackling difficult client situations together as a partnership.
• Create a positive and safe environment, and recognize achievements.
• Maintain high standards while supporting and guiding our team's growth.
• Ensure accountability when/if employees do not follow through on commitments
• Inspire employees to desire greatness in support of their team, our company, and our customers.

Requirements

• A proficient understanding of a consultative sales approach.
• 2+ years leading a sales team. Preferably in a call center environment
• Proficiency with our software applications, and phone/email systems.
• Strong understanding of company products, policies, and services.
• Ability to coach, train and motivate employees and evaluate their performance.
• Excellent problem solving, attention to detail, leadership, customer service skills.
• Ability to remain calm and courteous under pressure and navigate tense situations.
• Ability to address employee issues in a confidential manner and act as a mediate to ensure a cohesive and communicative team atmosphere.
• Great attitude, fun to be around, constantly seeing to improve.
• Willingness to flex with changes and help drive company initiatives.

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Sales Manager
Salt Lake City, UT
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Why Work Here
You might have been a cashier somewhere and always had the highest credit card application sales numbers. It doesn't bother you when Starbucks asks what else could I get you instead of anything else. You understand the difference in how Starbucks talks and why. Most importantly, you would never ever ever ask for a No. And you find it disgusting and repulsive when you hear other people do so.