Account Director (Remote) at Epsilon

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Company Description
Job Description
The Account Director will manage programmatic and strategic direction of email and digital marketing programs as well as manage client relationships relative to those programs.
Responsibilities:
  • Organized with the ability to recall day-to-day activities while managing multiple projects efficiently.
  • Strong conceptual thinker with the ability to continuously problem solve complex business challenges and manage to objectives.
  • Excellent ability to apply innovation, strategic planning and operation planning to develop business strategies for success.
  • Understands marketing landscape, the vertical industry, specific marketing and digital technologies and services that can be leveraged in support of client goals and objectives.
  • Excellent communication skills, must communicate across internal teams and with clients; solid presentation skills internally and externally at client forums.
  • Proven record of building long-term relationships both internally and externally.
  • Able to coordinate projects and lead projects across functional teams.
  • Contribute subject matter expertise for new business initiatives.
  • Understand and apply how client base can benefit from marketing technology, Epsilon products and services as well as what other external products tools typically drive success and to provide recommendations and solutions to our clients.
  • Oversee account staff and supervise all activity related to the client account.
  • Responsible for day-to-day functions of our business, including: revenue processes, accounting, and reporting.
  • Estimating staffing and scoping for projects, including retainers and contracts.
  • Thorough understanding of competitive landscape and development and application of leadership in area of expertise
  • Develop and maintain relationships with clients through daily contact and ensures client satisfaction.

Knowledge & Skills
  • Using understanding of the marketing landscape to innovate and drive growth
  • Identify and create opportunities to partner with internal and external stakeholders to improve processes and practices
  • Able to work independently and mentor junior team members
  • Strong knowledge of the marketing landscape and industry knowledge that enables value-add dialog with clients to align with Epsilon capabilities
  • Able to adapt to rapidly changing expectations
  • Good organizational skills and time management
  • Excellent communication skills
  • Develop and deliver effective presentations
  • Uses analytics and insights to develop opportunities and solutions for client

Background/Skills Required:
  • Bachelor's degree in Business, Marketing or Communications, MBA preferred.
  • 10-12 years of Direct Marketing, Agency and/or Email Marketing experience preferred.
  • Excellent written & verbal communication skills.
  • MS Excel, Word and PowerPoint expertise. MS Project experiences a plus.
  • Proven track record in execution of detailed projects and ability to demonstrate critical decision making skills.
  • Manage marketing programs for multiple client programs, including strategic planning, project execution and results analysis. Strong emphasis on digital marketing and email programs.

Examples of Duties:
  • Directs and controls the activities of a broad functional area through several department managers within the company. Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures operations' effective achievement of objectives. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs and people. Regularly interacts with executives and/or major customers. Interactions frequently involve skills such as negotiating or influencing matters of significance to the organization.
  • Manages departmental structure, workforce planning, career development, training, planning and budgeting. Performs objective setting, performance appraisals, coaching

Qualifications
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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Technology we use

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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Flexible Work Schedule
What matters is what you achieve, not how many hours you clock. So take time off to enjoy your family and friends when you need it.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available

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