Account Manager, Carrier Relations

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Job Overview: As part of the Carrier Relations Team, the Account Manager will be expected to grow and maintain the relationships between Forager and the carriers within our marketplace. They will learn the ins and outs of each of their carrier’s businesses and determine their current and largest pain points. A very large part of the AM’s role is to be knowledgeable in all current and new SCOUT initiatives and be able to lead demos on the value add that our technology can provide each individual carrier based off their current needs and operations. AMs are expected to have high-level conversations with our engaged carriers to help determine new lane opportunities and ways to dedicate as much of their business as possible. They will become experts in their assigned region and are ultimately responsible for the continued growth of our supply side, while adding as much network and market data as possible. 

Responsibilities: 

  • Targeted focus in further developing ‘Engaged’ carriers & adding network data to achieve ‘Network’ status such as preferred lanes, operating areas, and border crossings. 
  • Learn and understand all aspects of how portfolio carriers operate their business; for example, tracking methodology, pain points, etc. 
  • Educate carriers on Forager’s value add and products that will help their business.
  • Become a SCOUT expert and develop the confidence to provide engaging demos to carriers at any time (including the load board).
  • Be proactive and work hard to consistently bring new lane opportunities to carriers. 

What You'll Bring: 

  • 3+ years of experience building carrier relationships and/or booking loads in a freight brokerage or similar environment. 
  • Strong work ethic and persistence combined with patience and a positive attitude. 
  • Well established organizational and time management skills with an attention to detail. 
  • Capability to multi-task, prioritize and collaborate effectively in a dynamic, fast-paced environment. 
  • Creativity and resourcefulness to and resolve issues efficiently. 
  • Effective communicator, both written and verbal. 
  • Self-motivated, entrepreneurial type willing to take initiative and do what needs to be done. 
  • Bilingual (Spanish or French) a plus. 

Who we are? 

Forager is a logistics tech startup with one goal: simplify cross-border freight with a combination of purpose-built technology and decades of industry experience. We're building an automated and collaborative marketplace that connects cross-border shippers (customers) with their optimal carrier (trucking companies) based on region, price, and service rating. 
Forager is committed to keeping our employees, their families, and our community safe during the COVID-19 pandemic. We have made the decision to continue working remotely until further notice. This means all new hires will be onboarded and trained remotely. 

Forager is an equal employment opportunity employer. We evaluate qualified candidates without regard to race, color, religion, gender, age, gender identity, sexual orientation, national origin, disability, age, military or veteran status, disability, or any other legal protected characteristics. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

2045 W Grand Ave, Chicago, IL 60612

An Insider's view of Forager

What’s the vibe like in the office?

It's definitely lively! We have a great sense of camaraderie, so we're pretty casual overall. Whether we’re cracking jokes or putting our heads down and getting to work, we all share the collective goal of building something great.

Bobby

UX/UI Designer

How do you collaborate with other teams in the company?

SaaS tools help a lot, but if I'm working with someone outside of Product, I always invite them out to lunch. Knowing someone on a more personal level helps you understand the context behind their ideas. You get more insight into their problems and that informs your solutions. I collaborate best over burgers!

Claude

Product Manager

What makes someone successful on your team?

Empathy for sure. To be a successful software engineer, especially at a collaborative company like Forager, you have to view the world through a distinctly human lens. At the end of the day, we're not just writing code in a vacuum. We're writing code for other people.

Chris

Senior Software Engineer

How do your team's ideas influence the company's direction?

Forager's tech is built by and for logistics professionals, so obviously the team's ideas and experiences are key to its development. Their feedback actively shapes our platform. Once you know our team you can see their fingerprints on everything we do, because everything we do is a team effort.

Jessie

Chief Operations Officer

How does your team reward individual success?

Raises and promotions are common for top performers, but what really makes Forager unique is the atmosphere. Logistics and tech can both be so competitive, but at Forager it feels like we're all on the same team. People are excited to shout each other out and celebrate your victories with you. You don't have to fight for recognition.

Jason

Product Manager

What are Forager Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Forager offers a monthly well-being stipend for all employees.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Forager also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
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