Do you thrive in a warm environment where there is a clearly defined process and your role requires someone with a friendly and approachable style? Would others describe you as reliable and accurate as well as calm and methodical? If so, Black Spectacles’ Account Manager role may be the perfect opportunity for you to grow in your career!

At Black Spectacles, we’re a purpose driven company, aimed squarely at educating and inspiring architects across the world so they can thrive in their careers.

Our platform attracts architects around the world who want to push the limits of their industry. Our content — which includes podcasts, design tutorials and exam prep — helps architects keep pace with emerging technologies and software so they can do their best work.

Black Spectacles is Chicago-based with a fully remote staff. We are a Great Place to Work-Certified™ company and ranked #11 in Education on the INC. 5000 America’s Fastest Growing Company List in 2019. To keep that momentum going strong, we’re expanding our team of enthusiastic go-getters. We’re on the hunt for an Account Manager to to oversee a portfolio of assigned customers & develop new business from existing clients, all while providing excellent customer service.

You will:

• Operate as the lead point of contact for any and all matters specific to your accounts
• Build and maintain strong, long-lasting customer relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements

• Demonstrated prior success in account management, relationship management, or similar role
• Proven experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office or Google Suite (particularly MS Excel or Google Sheets)
• Advanced problem resolution skills and communication abilities
• Ability to anticipate customers’ needs and match them with appropriate products and services
• Comfort with working under pressure in a fast-paced environment
• Must be able to travel to Chicago for quarterly team meetings

Nice to haves:

• BA/BS degree in Business Administration, Sales or relevant field

Benefits

• 'Work from wherever' policy
• Unlimited Vacation
• Blue Cross Blue Shield health, dental, vision, short-term / long-term disability and life insurance.
• Flexible Savings Accounts and Health Savings Accounts
• 401k with Employer match
• Profit sharing program
• Employee referral program
• Commuter pre-tax program
• Frequent team events & quarterly social gatherings

Black Spectacles is an equal opportunity employer.