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Account Manager

| Chicago

At PerkSpot, we work with America’s top employers to offer the best perks and discounts to millions of employees. These exclusive savings are a great recruitment and retention tool that allows their employees to take advantage of unique opportunities and feel great about their company. We help employees from 800 companies like Spotify, Walgreens, McDonald's, and Lyft to save on everything from gym memberships and movie tickets to electronics, new cars, and travel.

Profitable and growing. Our company was founded in 2006 by good people with great vision, and we’re carrying on the work they started. As we enter our twelfth year, we’re proud of our leadership position in the industry, but we’re committed to doing more – developing better products, reaching more employers, and getting more employees engaged in our platform.

About the Role

We are looking for an experienced Account Manager who is ready to join our Client Success team and hit the ground running. The primary focus of the Account Manager is to act as trusted advisor and ensure every PerkSpot client has a winning plan in place to successfully launch their program and frequently promote PerkSpot to their employees. The Account Managers provide prompt, consistent and empathetic solutions.

Account Managers are focused on account retention and expansion by reinforcing the PerkSpot Value Proposition. Account Managers grow opportunities in existing accounts by generating client interest in new services and product offerings.

A Successful Candidate Will Have:

  • 3+ years in a client facing Account Management role with excellent communication and presentation skills
  • Demonstrated ability to retain and grow accounts by establishing and implementing innovative program solutions, applying a strategic approach to managing initiatives, and focusing on customer satisfaction
  • Strong analytical skills, with the ability to identify business questions, analyze data, draw conclusions, and develop actionable recommendations to expand user engagement
  • Exceptional emotional intelligence and relationship management skills
  • Pride in acting as primary point of contact for clients and dedication to providing personalized experiences to each account
  • Detail oriented with the ability to successfully multitask, solve problems, and drive business results in a fast-paced collaborative environment

Your First Month:

  • Meet the team. Culture is big at PerkSpot. Take this time to meet the team and learn the ins and outs of the business and how we can best collaborate and win as a team.
  • Start understanding what we currently do for clients and where we can improve to create a consistent and compelling service.
  • Start working toward standard KPI’s:

Retention of accounts with 20,000 or more users

Reduction in time to launch new accounts

PreRegistration of net-new valid email addresses

Rewards & Recognition product upsells

Clients agree to Expanded Commitments

Throughout Your Career Here:

  • Manage a set of assigned accounts
  • Ensure the timely and successful delivery of PerkSpot products and services
  • Swiftly tend to client needs and act as an internal advocate
  • Cultivate strong relationships with multiple client touch points
  • Maintain a deep understanding of shifting client business objectives
  • Provide strategic recommendations for increasing user engagement
  • Grow accounts by generating client interest in new services and offerings
  • Highlight and reinforce the PerkSpot Value Proposition to increase stickiness
  • Host monthly Client Check-Ins for Top Ten Accounts and quarterly for all active accounts

The Perks of Working at PerkSpot

We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere, and invest in you more. You’re going to grow – a lot.

We are a team of around fifty people working out of our office in Chicago’s River North neighborhood. We dress how we like, boast an open time-off policy, stock a good beer selection, and we’re pretty obsessive about our coffee. Most of all, we welcome good people with lots of energy and enthusiasm.

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage and a shower on-site.

We hold weekly all-company get-togethers on Fridays where we learn from what went wrong and celebrate what went right. Every week at PerkSpot, we aim a little higher and get a little bit better than the previous week.

Apply

All applications will be kept strictly confidential. Please submit a resume AND cover letter (a cover letter is very important to us) telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a full background screening.

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • .NET CoreLanguages
    • jQueryLibraries
    • ModemizrLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Elastic SearchDatabases

Location

320 W Ohio St, Chicago, IL 60654

An Insider's view of PerkSpot

What's something quirky about your company?

We get to bring our furry friends to keep us company and remind us that there is always someone looking up to you.

Levi

Accounting Manager

What projects are you most excited about?

The projects that excite me most are ones where I collaborate with different departments to create something that really effectively markets our company, both internally and externally. These projects are always the ones that help deepen my understanding of our company and how we work, which is vital for a marketing professional.

Amy

Content Marketing Associate

What makes someone successful on your team?

A successful PerkSpot AM takes pride in providing superior customer service to our clients and is dedicated to being their partner-in-crime throughout their efforts to inspire employees. A love for rescues is also a must.

Becky

Head of Client Success

What unique initiatives do you have that encourage innovation?

Our product team meets with each department once a month to brainstorm not only feature ideas, but business unit ideas as well. We pose questions like "if we had infinite access to resources, what would you like to see us build". Not only do we get actionable ideas out of these sessions, but it also sets the stage for a generally innovative mindset

Nick

Product Manager, Head of Rewards & Recognitions

How does your team reward individual success?

Each week a member of our team is recognized as the PerkSpot "Star" of the week. They recieve a big trophy to position on their desk for the week and receive credits to spend in our gift card platform. This person has gone above and beyond to help the company and/or support multiple teams on a special project or initiative.

Anthony

Senior Account Executive

What are PerkSpot Perks + Benefits

PerkSpot Benefits Overview

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage and showers on-site.

Culture
Friends Outside of Work
Eat lunch together
Daily Stand Up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Some Meals Provided
Happy Hours
Pet Friendly
PerkSpot allows one pet per day on Monday, Wednesday and Friday's
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