Account Manager at Black Spectacles
Want to help make the world a safer, more sustainable and more creative place? It may sound like a lofty goal, but that’s exactly what we’re doing at Black Spectacles. Our platform attracts architects around the world who want to push the limits of their industry. Our content — which includes podcasts, design tutorials and exam prep — helps architects keep pace with emerging technologies and software so they can do their best work.
Black Spectacles is Chicago-based with a fully remote staff. We are a Great Place to Work-Certified™ company and ranked #11 in Education on the INC. 5000 America’s Fastest Growing Company List in 2019. To keep that momentum going strong, we’re expanding our team of enthusiastic go-getters. We’re on the hunt for an Account Manager to oversee a portfolio of assigned customers & develop new business from existing clients, all while providing excellent customer service.
In this role, you will:
- Operate as the lead point of contact for any and all matters specific to your accounts
- Build and maintain strong, long-lasting customer relationships
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- BA/BS degree in Business Administration, Sales or relevant field
- 1+ years experience in account management
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Advanced problem resolution skills and communication abilities
- Ability to anticipate customers’ needs and match them with appropriate products and services
- Comfort with working under pressure in a fast-paced environment
- Must be able to travel to Chicago for quarterly team meetings
- 'Work from wherever' policy
- Unlimited Vacation
- Blue Cross Blue Shield health, dental, vision, short-term / long-term disability and life insurance.
- Flexible Savings Accounts and Health Savings Accounts
- 401k with Employer match
- Profit sharing program
- Employee referral program
- Commuter pre-tax program
- Frequent team events & quarterly social gatherings
Black Spectacles is an equal opportunity employer.